Job Description:
- To adhere to quality standards, regulatory requirements and company policies.
- To ensure positive customer experience and CSAT through first call resolution and proper escalation of complaints, Adverse Events and submission of appropriate help desk tickets.
- Handles needs of customer via phone, chat, email and SM in accordance with program standards.
- Independently resolve issues within scope at time of interaction.
- Participate in knowledge updates/fresher training, coaching plans and roundtables.
- Reliably adheres to schedule provided by operations to ensure SLAs are met.
Note - 3 Weeks Onsite Training will be at El Paso, TX .
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Expected hours: 8 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
People with a criminal record are encouraged to apply
Work Location: Remote