At Invited Clubs, work feels like play, as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. So, join us and be a part of a fun, fast-paced, high-impact group of talented people. We are passionate about bringing people together and about bringing out the very best in life.
Job Description
Oversee daily food and beverage service in the Club restaurant operations. Assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while ensuring the standards of service and safety guidelines are met.
The benchmarks for a successful Restaurant Manager are: The maintenance of all quality standards for service, cleanliness, and safety employee relations and staff development. Assisting in the development, and training of all service personnel, to maintain a high level of service as well as ensure that the Club adheres to the standards that have been set forth by Invited Clubs.
Reports Directly To: Director of Food and Beverage or Assistant Director of Food Beverage. Directly supervises all Food and Beverage team.
DAY TO DAY
- Maintaining Invited Clubs service standards as outlined in the training program at high standards.
- Responsible for the service of food and beverage to the Members and Guests as scheduled, adhering to the Invited Clubs standards of service and excellence.
- Directly or indirectly supervise, as directed, service staff to ensure consistent service and execution of Member/Guest FB experience.
- Check reservation book and see what functions are occurring during the shift, check daily for current and/or upcoming parties and events. Check room set-up and make sure it corresponds with the reservation book and function sheets.
- Complete and comprehensive knowledge of the al carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
- Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club.
- Accurately execute Member/Guest orders and requests in a timely fashion.
- Responsible for communication any additional information or tasks that need to be forwarded on to the next shift.
- Attend, lead and/or participate in all staff meetings, as well as participate in daily line-ups, weekly service training meetings and special training sessions when requested.
- As directed, assist in the implementation of various training programs to the service personnel in order to maintain a well-trained staff to achieve Service Excellence and drive Member satisfaction and retention.
- Responsible for seeing that daily assignments and side work is completed to meet Club standard expectations (i.e. orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).
- Notify FB Director or FB Assistant Director of Member/Guest complaints at the time they occur. Share with other supervisors and team to ensure growth in the future.
- Rectify, practicing service recovery to resolve any complaints as soon as possible.
- Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.
ABOUT YOU
- 2+ years experience in restaurant or club related field in Food Beverage Industry.
- Food Handlers Certificate, Alcohol Safety, and CPR Certification preferred.
- Deals with highly confidential material (i.e. Member/Employee Data).
- Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
- Professional indoor office/Club environment.
BENEFITS
- Health insurance
- Dental insurance
- 401 K
- Holiday pay
- Vacation pay
- Free access to the gym, pool, & golf course
- Flexible schedule
- Career advancement opportunities
Have more questions? Check out our website to get more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture.www.invitedclubs.com/clubs/the-clubs-of-peachtree-city-and-newnan
Invited Clubs is an Equal Employment Opportunity Employer / Invited Clubs participate in E-Verify. This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operation of the Club.
Job Types: Full-time, Part-time
Pay: $17.00 - $22.00 per hour
Expected hours: 28 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
Restaurant type:
Shift:
- Day shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Restaurant experience: 2 years (Preferred)
Work Location: In person