We are a Nationwide Legal Intake Center that collaborates closely with renowned Law Firms across the country on Mass Tort Claims. As a Client Service Rep you will be an integral part of our elite client interaction team, serving as a case contact management representative on behalf of our law firms.
We pride ourselves on our commitment to excellence, attention to detail, and professional communication. As an Client Service Rep, you will play a crucial role in liaising between our clients and legal teams to ensure the seamless gathering of essential case-related information.
1. Client Communication:
- Initiate outbound calls to clients involved in tort law cases.
- Conduct surveys to confirm and gather specific information related to their case.
- Professionally communicate updates, collect data on doctor visits, and inquire about any relevant news related to their illness.
-Demonstrating a skillful capacity to engage in professional conversations on sensitive subjects with clients, addressing topics such as severe illness, injury, sexual abuse, police brutality, and death.
2. Data Collection:
- Gather accurate and detailed information from clients, ensuring all necessary data points are collected.
- Confirm and update contact details, ensuring the information is current and reliable.
3. Project Adaptability:
- Be adaptable and ready to take on various projects related to client accounts.
- Handle multiple tasks efficiently and prioritize based on the urgency and importance of each case.
4. Client Liaison:
- Serve as a liaison between clients and the legal team, providing updates and facilitating smooth communication.
- Ensure client satisfaction by addressing inquiries and concerns with professionalism and empathy.
5. Documentation:
- Maintain accurate and up-to-date records of all client interactions and information gathered.
- Collaborate with the legal team to ensure the proper documentation of case-related details.
Qualifications:
- Customer Service Skills: Exceptional customer service and interpersonal skills with a focus on professionalism and empathy.
- Communication: Strong verbal communication skills; ability to articulate information clearly and effectively.
- Attention to Detail: Meticulous attention to detail to ensure accurate data collection and documentation.
- Adaptability: Ability to adapt to different projects and handle a variety of tasks simultaneously.
- Organizational Skills: Excellent organizational skills to manage and prioritize multiple client accounts effectively.
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Customer service: 3 years (Required)
Work Location: In person