Blackhawk Bank & Trust, a locally owned financial institution with 17 Quad City area locations, is accepting applications for a full-time 3rd Teller Supervisor/Customer Service Rep position at our Princeton branch.
If you are looking to join a bank with deep roots in the Quad Cities, this is the opportunity for you! With assets over 1 billion, we are confident we can provide you an environment of great opportunities to succeed. We offer a competitive wage and benefit package that includes paid vacation, paid holidays, life insurance, medical insurance, and a generous profit-sharing retirement plan.
3rd Teller Supervisor Duties and Responsibilities:
- Process customer’s deposits, withdrawals, and loan payments
- Answer questions regarding checking, savings, and other bank related services
- Maintain customer confidentiality
- Issue cashier checks, money orders, currency orders, and sell license stickers
- Maintain accurate details of each transaction
- Balance register drawer
- Supervisor duties in the absence of the Branch Manager or Assistant Branch Manager such as overrides and operation of the branch
- Ensure all tellers scan and balance
- Complete end of day scanner reports
- Assist in balancing license stickers, gift cards/travel cards, vault , and ATM
Customer Service Rep Duties and Responsibilities:
- Know all details of the various deposit accounts offered by Blackhawk; other various products are cross sold in relation to the customer's current request and portfolio
- Recognize when another department could help with the customer's needs and make introductions
- Carefully check details on all forms and documents for proper completion; provide timely follow up with customer when paperwork is completed in stages
- Assist with various other duties such as reports that support portfolio and account maintenance, customer account verification, etc.
- Correspond with attorneys on various Trust documents to ensure items are processed correctly
Position Requirements:
- Previous banking experience is preferred
- Cash handling and customer service experience is preferred
- Strong attention to detail and problem-solving skills
- Ability to multi-task and prioritize
- Strong interpersonal and communication skills
- Proficient in computers and software
- Reliable, motivated, and organized
EOE, including disability/vets
Work Remotely - No
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Cash handling: 1 year (Preferred)
- Banking: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Ability to Relocate:
- Princeton, IA: Relocate before starting work (Required)
Work Location: In person