This position requires availability during afternoons/evenings (1:00 PM-10:00 PM) and weekends. Starts at $14/hour.
Who we are looking for:
Are you an exceptional communicator? Are you great at multi-tasking? Are you someone who goes above and beyond? Are you passionate about helping others and providing amazing customer service? If this is you, then you may be just the person we are looking for!
We are searching for a unique individual to be a part of our Guest Service Team. You will be the first and last impression for our members and guests at the Derby Recreation Commission. This position will embrace the DRC Vision to, “Inspire the highest quality of life through exceptional experiences.” As a Guest Service Representative, you will join a team that is dedicated to positively impacting the community through serving others.
What Winning Looks Like as a Guest Services Representative:
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Provide positive interaction with customers, face-to-face and on the phone.
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Point customers to the correct resources for their needs.
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The knowledge to inform customers of accurate programming, facilities, and membership details.
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Conflict management and problem-solving skills, responding to issues or concerns to the customers’ satisfaction.
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Treat every opportunity as a learning opportunity.
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A self-motivated individual, able to work independently and within a team.
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The clarity in decision-making regarding policies and procedures.
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Quickly and efficiently navigate the software to complete a transaction.
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Be teachable and interested.
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The attitude of humility and putting others before yourself.
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Accept your role and maximize it.
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Accurately input pertinent customer information and conduct all business duties required.
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Ensure the safety of our guests.
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Always provide a clean, neat, and well-maintained facility.
Skills Needed to Win:
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Exemplary communication skills – both written and oral.
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Organized and detail-oriented.
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Reliable and flexible.
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Outstanding customer service skills.
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Excellent “people skills”, listen twice as much as you talk.
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Proficient computer skills, including data entry, website navigation, and other software.
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Follow-up skills and email management to stay informed, aligned, and connected with our GS Team.
Essential Job Requirements:
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Must be at least 18 years of age and have a valid driver’s license.
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Must possess current CPR and First Aid Certification within 60 days of employment and be able to perform CPR and First Aid as needed.
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Must pass a criminal background check.
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Ability to work evenings, weekends, and some holidays.
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High school diploma preferred.
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Some experience in customer service is preferred.
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Need to have the ability to see, hear, and move about. Must possess an audible voice for communication and the ability to equipment up to 50 pounds in weight.