```Duties``` As a Customer Service Representative, you will be responsible for providing exceptional service to our customers through various communication channels. Your duties will include: - Handling incoming customer inquiries via phone, email, and chat - Assisting customers with product information, order placement, and issue resolution - Conducting outbound calls to follow up on customer concerns or orders - Utilizing phone etiquette and effective communication skills to ensure customer satisfaction - Performing data entry to update customer records accurately - Upselling products or services to increase sales revenue ```Qualifications``` To excel in this role, you should possess the following qualifications: - Proven experience in customer service and sales roles - Ability to communicate effectively in English; fluency in Spanish is a plus - Strong analytical skills to assess customer needs and provide appropriate solutions - Multilingual abilities are advantageous for assisting a diverse customer base - Proficiency in using CRM software and other relevant tools - Capability to work in a fast-paced environment while maintaining a positive attitude Join our team as a Customer Service Representative and be part of a dynamic environment where your skills in communication, sales, and customer service will be valued and further developed.
Job Types: Full-time, Part-time
Pay: $13.00 - $14.17 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
- Weekends only
Work setting:
Work Location: In person