At Holiday Inn Austin Town Lake, we seek Team Members who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one.
Position available: Hotel Sales Coordinator
The moment a guest steps into our hotel, they walk into a genuinely memorable experience. Our Hotel Sales Coordinator assists by being responsible for coordinating arrangements for groups and meetings, and being the main point of contact for all bookings made by the sales manager. They plan, coordinate, and implement special events and other meetings, conferences and special projects by liaising with the sales team on initial contract negotiations, group expectations, overseeing pre and post conference meetings with the clients and hotel team, communicating to the hotel team and vendor service agreements. The coordinator will also be responsible for all in house reservation duties, and assisting the Director of Sales with monthly reports as well as any other duties assigned.
The perfect candidate will be able to:
-Have effective communication skills. Project a willing, urgent, “can do” attitude. Be a cooperative, enthusiastic and productive teammate.
-Be a Problem Solver! Utilize your strengths problem solving, negotiating, budgeting, reasoning and mathematical skills.
-Work together with other departments to achieve overall guest satisfaction.
-Be caring, wanting to make a positive difference and build connections with our guests.
Position Requirements:
-Consistently offer professional, friendly and engaging service
-Act as a personal on site liaison between the meeting/event planner and the various hotel departments
-Confirm all event related information with clients upon their arrival at the hotel
-Update all parties involved on a daily basis, group status and any necessary follow-up
-Anticipate, resolve any problems quickly and communicate with appropriate departments
-Attend pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
-Follow their instinct and uses their best judgments to create experiences for guests that are thoughtful and genuine
-Provide undivided attention to each guest
-Detail orientated
-Demonstrates high degree of drive and determination
-Must be able to display excellent verbal and written communication skills, as well as personal and professional standards.
-Ability to sit/stand for up to 8 hours without difficulty.
-Ability to be able to lift up to 30 lbs without assistance. This may include kneeling or bending.
-At least two years of hotel experience is preferred. (IHG Brand Experience or Opera PMS Experience is a plus BUT not required)
-High School Diploma/secondary education.
-May be able to work varied schedules- nights, weekends and holidays as business levels dictate.
-Understanding of basic computer and office applications including Microsoft Office (Word, Outlook, etc.)
-Ability to speak English
Employee Benefits:
Paid Vacation, Sick Days, Jury Duty, Bereavement pay and Holiday pay.
Our Health Insurance Benefit plans include Medical, Dental and Vision.
Free associate meal and free parking are also provided.
ABOUT US!
We are a 323 room, Full Service hotel in downtown Austin. We are considered to be an Austin Landmark Hotel!!
At HOLIDAY INN AUSTIN TOWN LAKE, we believe our guests select us because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Our associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you!
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- On call
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Opera PMS: 1 year (Preferred)
- Sales Coordinator: 1 year (Required)
- Sales Customer Service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person