**Job Summary:**
Cellular Citi is hiring! We are seeking a dynamic Bilingual Customer Service Associate to join our team. The ideal candidate will be fluent in English and Spanish, possess exceptional communication skills, and have a passion for providing outstanding customer service.
**Responsibilities:**
- Handle inbound and outbound customer calls in a professional manner
- Assist customers with product inquiries, orders, and issue resolution
- Conduct data entry and maintain customer records accurately
- Analyze customer needs to recommend products or services
- Upsell products or services to increase sales revenue
- Communicate effectively with customers to ensure satisfaction
**Skills:**
- Proficiency in English and at least one other language
- Strong customer service skills with a focus on problem-solving
- Ability to analyze information and make informed decisions
- Experience in sales or upselling is a plus
- Excellent communication skills for interacting with diverse customers
- Familiarity with data entry processes
Join our team as a Bilingual Customer Service Associate to contribute to our mission of delivering exceptional service to our diverse customer base.
Job Types: Full-time, Part-time
Pay: $11.00 - $17.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Flexible schedule
- Paid time off
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Commute:
- Pascagoula, MS 39567 (Required)
Ability to Relocate:
- Pascagoula, MS 39567: Relocate before starting work (Required)
Work Location: In person