Job Title: Residential Aide Tier 2
Reports to: Shift Supervisor
FLSA Status: Non-Exempt
Summary:
We are seeking a dedicated Residential Aide to ensure the safety, security, and well-being of both staff and clients at our work site. The Residential Aide will play a crucial role in maintaining a secure environment by enforcing house rules and operational procedures.
Responsibilities:
The Residential Aide will be responsible for, but not limited to:
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Train and mentor new Residential Aides, sharing expertise and best practices in security protocols, resident interactions, and administrative tasks.
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Proactively identify opportunities for process improvements within the security department, proposing and implementing solutions to enhance efficiency and effectiveness.
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Act as a point of contact during emergency situations, such as fire drills or facility evacuations, and coordinate security-related responses.
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Diligently monitor clients, units, dorms, and facility to ensure the safety and security of each resident.
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Enforce shelter policies and follow staff policies and procedures.
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Perform essential administrative tasks, including maintaining detailed communication logs, documenting resident activities, behaviors, and engagement.
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Provide assistance to clients, addressing questions, and promptly resolving any arising issues.
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Thoroughly inspect all items entering the facility to guarantee the safety of clients and staff.
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Monitor video footage of common areas such as hallways, staircases, and lounges.
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Strictly adhere to safety, health, and fire hazard guidelines, organizational policies, and procedures, as well as the mission and values of the organization.
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Conduct regular hourly rounds of the facility.
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Report any immediate safety hazards promptly to appropriate supervisory or maintenance personnel.
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Collaborate with security personnel to ensure the safety of both staff and residents in the program.
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Prepare units for vacancies, including emptying, cleaning, and properly tagging client belongings when necessary.
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Document all incident details, participants, actions taken, and outcomes accurately.
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Flexibility in scheduling, including the possibility of working evenings, weekends, and holidays as needed.
Professional & Personal Qualifications:
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At least one (1) year of experience, preferably in a residential facility.
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High School Diploma/GED.
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NYS Security License preferred.
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F-02 Certificate of Fitness.
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CPR/Basic First Aid certification.
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Food handler certificate NYC/NYS.
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Ability to establish and maintain professional boundaries when working with residents.
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Prior experience in a residential facility is advantageous.
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Knowledge of HIPAA guidelines and standards.
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Exceptional written and verbal communication skills.
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Strong problem-solving and analytical abilities.
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Commitment to excellence and high standards.
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Demonstrated good judgment with the ability to make timely and sound decisions.
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Proficiency in assessing emergency situations and responding effectively.
Physical Demands and Working Environment:
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Frequent bending, lifting, reaching, extended walking.
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Lift and/or carry up to 25 pounds.
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Ability to climb stairs.