Overview:
The Channel Operations manager oversees any front-line support for any & all channel partner issues. Reporting directly to the VP Channel Sales, the Channel Operations Manager is an integral member of the Channel Sales team and partners with the TierPoint Finance & Marketing teams.
Responsibilities:
- Provides quality internal and external customer service surrounding the Company values.
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Provides front-line support for any/all partner issues (commission, install dates, etc)
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Identify/Resolve commission issues & partners working with finance to correct issues such as:
- Deals not properly tagged (partner/commission %)
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Legacy company issues (processes not followed correctly)
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Partner setup issues (vendor setup incomplete)
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Manages Partner set up, registration & tracking
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Ensuring contract is current & correct
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Obtaining Vendor IDs from Accounting by submitting W9
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Setting up partner record in Netsuite/Monday.com
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Manage all legal documents for partner from start to finish (Amendments, contract changes, etc.)
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Generate all resale MSA documents and manage through legal changes to final processing in CLM and setup in Netsuite
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Identifying sub-agents for partners
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Creating subagents in Netsuite
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Coordination with Business Ops on quarterly commission calculations for Channel Directors
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VAR Rebill Order Report
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Order processing: review all orders tagged to partners by line items level to ensure commission % is correct, correcting opportunities if needed
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Partner deal registrations: checking for duplicated and filling in subagent (creating new ones if needed)
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Preparing/delivering of commission reports monthly
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Monthly SPIF identification/tracking/submission (when active)
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Marketing Budget Management - Submitting sponsorship invoices and keeping budget current
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Information consolidation - Keeping partner records current for internal and external requests
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Communicate any data errors to fiscal ops to ensure Channel productivity reporting is correct
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Monthly reporting to partners by request
- Intelisys: closed/won deals and corresponding data
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Windstream: closed/won deals and billed deals
- Avant: closed/won deals and contracts
- Monthly internal reporting
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Monitor/Respond to Channel Partner mailbox.
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Other duties as assigned.
Essential Functions
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Customer service focused and portrays energy, professionalism and welcoming characteristics.
- Strong ability to work in a highly sensitive and confidential environment.
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Ability to meet deadlines.
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Ability to identify issues and help develop strategy and tactical plans for various department initiatives.
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Ability to use good judgment and decision-making skills.
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Ability to use a PC, keyboard, and other standard office equipment.
Qualifications:
- Strong verbal, written, and interpersonal skills.
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Ability to prioritize and organize effectively.
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Ability to work on multiple projects simultaneously.
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Ability to work both independently and with others.
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Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.
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Proficiency in using MS Office Suite and Windows-based computer applications.
Preferred Experience
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Prior experience particularly in the data center industry
Working Conditions
Pay Transparency
TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements.
It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.
Pay Range $71,500.00 - $123,172.00