Frozen Food Express is looking for a Customer Service Representative Assistant for our Lancaster, TX location.
Our strategic vision at Frozen Food Express is to be the premier temperature-controlled LTL carrier in North America. Our mission is to be the safest, most predominant, temperature-controlled LTL carrier, offering best in class service to our customers.
Customer Service Representatives are eligible for an attractive benefits package including medical, dental, vision, 401(k) retirement plan, life insurance plans, vacation, and sick time.
Responsibilities:
· Responsible for assisting daily hands-on customer related situations, account development and customer satisfaction.
· Receive and enter detailed customer load information by telephone, fax or electronic tendering.
· Accurately and timely input all load information into the operating system.
· Assist in tracking customers orders and providing daily updates
· Assist in managing service issues by researching and coding all applicable service failures in the system.
· Assist in collecting and maintain current customer information in the operating system.
· Perform any other reasonable related job duties as required by customer as assigned by Director of Customer Service or Customer Service Manager.
· Regular and reliable attendance is required.
· Other duties as assigned by management.
Qualifications/Skills:
·This is an entry level position
· Must be able to demonstrate the skills outlined in the Job Description.
· HS Diploma or Equivalent.
· Demonstrate keyboarding, data entry, and 10-key experience.
· Excellent communication skills both verbal and written.
· Ability to thrive and enjoy in fast paced environment.
· Excellent organizational skills
The statements above are intended to describe the general nature of the list of job requirements and/or duties performed by the employees and may not contain all capabilities necessary to perform the job at all times due to circumstances. Statements are not intended to be construed as an exhaustive list of all duties. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected to and must be able to perform all such duties and tasks.
Employment will require a criminal background investigation and a drug/alcohol screening. While FFE promotes a drug free workplace, we no longer include marijuana in our comprehensive pre-employment drug screening program for any positions not regulated by the Department of Transportation. Impairment in the workplace is strictly prohibited and we will continue to test for all drugs and alcohol in compliance with our Reasonable Suspicion Policy.
Frozen Food Express is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origins, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, or any other characteristic protected by law.
Benefits: Our competitive benefits package will include health care (medical, dental, and vision), 401(k) retirement plan, $25,000 in company paid life insurance, disability plans, vacation, sick time and more. Find out what other benefits FFE has to offer when you choose to start your career with us!
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
- Under 1 year
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Lancaster, TX 75134 (Preferred)
Ability to Relocate:
- Lancaster, TX 75134: Relocate before starting work (Required)
Work Location: In person