We are looking for a responsible Shipping Coordinator to oversee shipping and delivery of our Steel buildings and components.
Shipping Coordinator will be responsible for providing excellent communication skills and phone etiquette.
Shipping responsibilities include but not limited to preparing invoices for customers and informs courier companies about the most efficient shipping routes. Their duties include issuing routing information and shipping instructions to ensure correct and timely deliveries, preparing quotes for customers and negotiating fees with couriers and monitoring the delivery and keeping the customer informed and keeping records of the shipped and received goods in various software.
Ultimately, a successful Shipping Coordinator is responsible for the efficient and smooth day-to-day operation of our office.
Responsibilities
· Answer and direct phone calls
· Responsible for providing superior customer service and support
· Help with sales processing
· Will be able to answer a full range of customer requests, inquiries and resolve possible complaints.
· Will have the ability to work with moderate supervision/guidance and is accountable for individual results while working independently.
· Will need to coordinate with many individuals (customers, businesses, and associates) over the phone and companywide as needed.
· Ability to remain organized composed and goal orientated.
· Demonstrates the appropriate sense of urgency and adaptability.
- Liaising between clients and shipping companies to resolve any complaints
- Preparing shipping quotes for customers and sales reports for management
- Reviewing orders and processing order changes, returns and cancellations
- Determining the most efficient methods of shipping and routes for courier services
- Scheduling loads and processing shipping paperwork
Requirements and skills
· Proven experience as a Shipping Coordinator.
· Knowledge of office management systems and procedures
· Working knowledge of office equipment, like printers and fax machines
· Proficiency in MS Office (MS Excel, SalesForce, in particular)
· Excellent time management skills and the ability to prioritize work
· Attention to detail and problem-solving skills
· Excellent written and verbal communication skills
· Strong organizational skills with the ability to multi-task
· High School degree
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person