At Psychological Evaluation Center of North America, Inc., (PECNA), we provide psychological evaluation and mental health support services for surrogates, donors, and intended parents.
We are currently seeking a dedicated and organized part-time Agency Outreach Coordinator to join our team. The ideal candidate will be responsible for contacting surrogacy and donor agencies to schedule appointments for our team to discuss our services. This role is crucial in ensuring seamless communication and coordination between PECNA and partnering agencies.
Responsibilities:
- Contact Agencies: Reach out to agencies via phone, email, or other communication platforms to introduce PECNA’s psychological evaluation and mental health support services.
- Schedule Appointments: Coordinate and schedule meetings between agencies and our team to discuss the specific needs of surrogates, donors, and intended parents.
- Maintain Records: Keep detailed records of all communications and appointments scheduled. Ensure accuracy and confidentiality in all documentation.
- Follow-Up: Conduct follow-up communications to confirm appointments, provide instruction for referrals and address any questions or concerns from agencies.
- Collaborate with Team: Work closely with team members to ensure all appointments are well-organized and aligned with the team’s availability.
- Customer Service: Maintain a professional and supportive attitude when interacting with agency representatives.
- Prepare Materials: Ensure that all necessary materials for meetings are prepared and sent to agencies in advance.
- Feedback Collection: Collect and relay feedback from agencies to improve our services and coordination process.
Qualifications
- Experience: Previous experience in the third-party fertility industry is preferred. Experience in customer service, appointment coordination, or administrative roles is preferred.
- Communication Skills: Excellent verbal and written communication skills. Comfortable making cold calls and engaging in professional conversations.
- Organizational Skills: Strong organizational abilities with attention to detail. Ability to manage multiple tasks efficiently.
- Interpersonal Skills: Ability to build and maintain professional relationships with external partners and internal team members.
- Tech Savvy: Proficient in using scheduling software, CRM systems, and basic office software (e.g., Microsoft Office, Zoho CRM).
- Flexibility: Ability to adapt to changing priorities and work in a fast paced continuously evolving start up remote work environment.
- Confidentiality: Commitment to maintaining the confidentiality and privacy of clients and sensitive information.
- Education: Bachelor’s Degree or equivalent experience required. A degree in marketing, business management, or a related field is a plus. Training or work experience in a related field (e.g., psychology, social work, administration) is a plus.
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are interested in this position to careers@pecna.com. Please include “Outreach Coordinator Application” in the subject line.
PECNA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Part-time, Contract
Pay: $21.36 - $22.85 per hour
Expected hours: 5 – 10 per week
Work Location: Remote