Malin Parts Correspondents play the important role of fulfilling parts requests for a variety of material handling equipment, most commonly forklifts. Parts requests may come from Malin Technicians (who are fixing equipment and replacing parts) or our external customers who need a part for their piece of equipment.
Parts Correspondents use people, administrative and organizational skills to ensure the best possible experience for our other Malin departments and customers. Malin is a distributor of Raymond lift truck equipment, so Parts Correspondents will source parts for both Raymond equipment, as well as other makes/models of lift trucks.
Essential Functions include:
·Receipt of parts requests from Malin employees or external customers from a variety of ways –
o Web-based through our Zendesk system and Parts Que
o Phone call and/or email
·Review requests to ensure accuracy and completion of information needed to process request
o Follow-up via phone to ask specific or qualifying questions regarding part request or equipment details
o Provide Malin employees or customers with pricing information and availability
o Addressing with Malin employees or customers damaged parts, incorrect parts, or discrepancies
·Source both Raymond parts and other makes of equipment via –
o Raymond parts online catalogue
o Other catalogues of parts for other makes of equipment
·Update online work orders to close out requests to ensure timely fulfillment for Malin employees needing parts or external customers’ orders
o Status work orders appropriately
o Add detailed notes
o Ensure appropriate packing/shipping methods
Required Knowledge, Skills and Abilities:
· People Support – approachable with a reputation of providing stellar support for other departments and customers
·Written and verbal communication skills – ability to compose detailed and professional correspondence and communicate via phone call in a clear, helpful manner
·Organized with prompt follow-up – must be able to take ownership of a request within a timely manner, provide status and follow-up and close out the request in its entirety
·Problem solving and research – must be comfortable utilizing online and computer-based information, catalogues, and web-based resources to provide outside-of-the-box solutions
·Safety-oriented – demonstrated ability to follow safety protocols and guidelines when handling and storing parts to prevent accidents or damage
· Microsoft Office & 365 – intermediate skills in Outlook, Excel, Word and Teams
Malin is an Equal Opportunity Employer -- M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Prescription drug insurance
- Referral program
- Vision insurance
Schedule:
Work Location: In person