Job Summary
As General Manager you will manage the day-to-day leadership and direction of the hotel, maximizing sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute brand standards, and build awareness of the hotel and brand within the local area.
Key Accountabilities
People
- Develop programs and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.
- Develop, implement, and monitor team member succession planning to ensure future bench strength.
- Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
- Oversee HR related actions in accordance with company rules and policies.
Guest Experience
- Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
- Drive improvement in guest satisfaction goals.
- Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
- Speak to guests – ask for their feedback and build relationships.
Financial
- Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
- Analyze financials to drive revenues, future profitability, and maximum return on investment.
- Use OTA, distribution channels and technology platforms to drive revenue and maximize market share.
- Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.
Responsible Business
- Ensure a safe and secure environment for guests, colleagues, and hotel assets.
- Act as public relations representative to raise awareness of hotel and brand in local community.
- Drive team member involvement in community organizations, activities, and businesses.
- Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
- Perform other duties as assigned. May also serve as manager on duty.
Key Skills & Experiences
- Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
- Five to ten years of prior hotel management experience, or equivalent combination of education and experience.
- IHG brand experience required.
- Experience required may vary based on size and complexity of operation.
- Must speak fluent English.
- Other languages preferred.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Chicago, IL: Relocate before starting work (Required)
Work Location: In person