Job Title: Call Centre Agent
Company: Avanti Asset
Location: Cincinnati, OH
Job Description: We are looking for a customer-focused and articulate Call Centre Agent to join our team. The ideal candidate will handle incoming and outgoing calls, assist customers with their inquiries, and provide excellent customer service. This role requires strong communication skills, patience, and the ability to handle multiple tasks efficiently.
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
- Handle outgoing calls to follow up with customers or provide information.
- Provide accurate information about products, services, and policies.
- Resolve customer issues and escalate complex cases to the appropriate department.
- Maintain detailed and accurate records of customer interactions.
- Assist with data entry and updating customer information in the database.
- Collaborate with team members to ensure consistent and high-quality customer service.
- Meet performance targets and call handling quotas.
- Stay updated on product knowledge and company policies.
- Support the team with various tasks and special projects as needed.
Requirements:
- Excellent verbal communication skills.
- Strong problem-solving and multitasking abilities.
- Patience and the ability to handle challenging customer interactions.
- Proficiency in using computer systems and software for data entry and customer management.
- Good organizational and time management skills.
Benefits:
- Competitive salary.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
- Convenient Cincinnati location with easy access to public transportation.
How to Apply: If you are interested in joining our team and meet the above qualifications, apply for consideration. We look forward to hearing from you!
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Cincinnati, OH 45202 (Preferred)
Work Location: In person