Job Descripion
SERVICE REPRESENTATIVE
MISSION
The Sales Associate creates positive first impressions, engaging fitness experiences and ensures memorable moments, as well assists with service, sales, marketing, cleanliness and POS functions.
REPORTS TO
Owner Operators
DRIVERS OF SUCCESS
- Customer Service Obsession
- Marketing and Selling Skills
- Personable, Friendly Demeanor
- Communication Skills
- Computer (Word/Excel/Outlook) Skills
- Professionalism, Responsibilities, Team Player
PRIMARY RESPONSIBILITIES
- Maintain a positive, empathetic, energetic and professional attitude towards members, clients and guests at all ,mes.
- Respond promptly to customer inquiries.
- Assist with resolving customer complaints in a timely manner.
- Learn member/client names and use them consistently for each member visit.
- Knowing our products, programs and services inside and out so that you can answer questions appropriately.
- Processing orders and requests timely and accurately.
- Communicating and coordinating positively with other team members as necessary.
- Ensure absolute customer satisfaction and professional customer support.
- Deliver world class service and sales experiences.
- Assist with membership sales and reten,on efforts.
- Assist with Social Media Efforts.
- Assist members with any questions and provide best practice customer service skills.
- Take an active role in new member integration and completion of paperwork to ensure a great new member orientation to the club.
- Handle incoming cancella,on request via the phone, email, in person or via website.
- Assist sales department incoming calls and walk-ins and en-sure all calls and walk-ins are serviced properly.
- Ensure facility and equipment is maintained, clean, organized and opera,onal.
- All other duties assigned by owner operator.
ESSENTIAL PHYSICAL REQUIREMENTS
Qualified Candidate, with or without reasonable accommodations, must be able to;
- Write, speak, read, hear and see
- Type and operate a computer
- Bend and lift up to 45 lbs.
- Set-up and take-down light equipment
- Operate an automobile
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person