Northwestern Concepts is currently seeking an Account Manager to join our team.
About the role:
- The Account Manager is responsible for the processes and systems related to acquiring new customers.
- Account Managers will work as our sales team; advising on products and advocating for our client.
- Must be able to articulate industry and product knowledge to customers (training provided).
- Must be able to assure complete customer satisfaction through all stages of the sales process.
- Must be able to establish and maintain strong relationships throughout the sales cycle. Promote revenue growth, productivity, and exceptional levels of customer satisfaction.
What you’ll do:
- Key contact for customers regarding product needs
- Establishing new, and maintaining existing, relationships with customers
- Managing and interpreting customer requirements to meet customer needs
- Assisting clients with understanding what product will best satisfy their needs
- Document customer transactions accurately and completely
- Provide accurate pricing information for customer accounts
- Help with account status and eligibility
- Preparing reports for management team such as weekly call logs, weekly quote review, etc.
- Assist Sales Manager in meeting regular sales targets
- Providing pre-sales technical assistance and product education
- Liaising with other members of the sales team
- Solving client problems, identifying client concerns and communication to management and facilitate to resolution
- Be able to think fast on your feet
- Complying regulatory requirements and industry standards and specifications
- Ensure perfect entry of orders and resolve issues as required
- Update customer information as needed
- Identify and eliminate the cause of cancelations and related issues
- Maintain professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner
- Focus on growth in new and assigned territories
- Daily sales reporting via Salesforce tablets
Our ideal candidate:
Education and Experience
- Bachelor’s Degree in Sales, Marketing, Business Administration, or other related fields; or equivalent work experience in a similar environment.
- Aaccount management / inside sales (not call center) experience.
- Strong customer service orientation.
- Organized with refined follow-up skills.
- Proficiency in computer/tablet skills: Microsoft Office Applications and CRM software; Salesforce preferred.
Skill Requirements and Certifications
- Energetic and self-started, with integrity
- Excellent Customer relations skills
- Strong interpersonal communication and organization skills
- Detail oriented with solid organizational skills
- Team player
- Customer Focus
- Excellent communication skills both verbal and written.
- Troubleshooting/problem solving skills.
What we offer:
- Competative income including weekly bonuses.
- Continued education.
- Professional development and assistance.
- Career opportunities; promoting from within.
- Company paid travel opportunities.
Job Type: Full-time
Pay: $45,000.00 per year
Experience level:
Schedule:
Supplemental pay types:
- Bonus opportunities
- Weekly bonus
Work Location: In person