Overview:
Why We Need Your Talents:
Responsible for providing quality customer service, maintaining the facility, and providing a safe, clean, and comfortable environment including outdoor areas if applicable. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive ‘can do’ attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino · Hotel.
Responsibilities:
Where You'll Make an Impact:
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Availability When Facility Is Open: This could include nights, weekends, and holidays.
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Provides Ensures the best treatment experience for guests by maintaining the standards set for the Live! Spa treatment menu and standards of excellence.
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Adheres to the policies of the spa and hotel.
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Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and taking out the trash.
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Maintains cleanliness and stock of the spa pantry/dispensary.
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Restocks all linens in locker rooms and appropriate guest areas.
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Removes dirty laundry and collects dirty linens in guest areas and takes them to housekeeping area or laundry pick-up.
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Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day.
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Distributes and places linens in treatment rooms (as applicable), workout areas, closets, and dispensary (as applicable).
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Escorts members/guests in changing areas in a courteous and timely manner.
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Explains the set-up and workings of the locker rooms, bathroom, and shower to members/guests.
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Performs laundry duties, if applicable, including washing, drying, and folding linen.
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Ensures all areas are clean and replenishes supplies as needed.
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Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
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Greets each and every guest with a smile and direct eye contact.
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Informs facility management of any member, guest, or facility issues.
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Reports any incidents or accidents to a member of the management team.
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Performs other duties as assigned.
Qualifications:
Skills to Help You Succeed:
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Experience Previous customer service experience, preferably in the hospitality industry.
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Ability to have conversations with guests so that information that is conveyed is understood.
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Efficient, well organized, and able to handle a variety of duties simultaneously.
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Energetic, enthusiastic and self-motivated.
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Professional manner, discretion, and appearance.
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Strong team player.
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Must be able to keep calm and composed while under pressure.
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Must have an eye for detail.
Must-Haves:
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Experience High School Diploma or GED.
Physical Requirements:
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Experience Ability to stand for long periods.
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Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects.
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This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
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The employee will be required to operate the following tools: mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest supplies such as soap, shampoo, and conditioner, and linen carts.
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The employee may be required to be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.
What We Offer:
Perks We Offer You
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Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
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Generous retirement savings options are available.
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Free uniforms
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Free parking
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Discounted meals
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Service and Attendance bonuses
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Tuition reimbursement
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Discounts on hotels, theme parks, travel, and more!
Life at Live!
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24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
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Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency!
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Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
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You will work in an environment where smoking is allowed
#INDHIGH