Company Description
AHRC New York City is one of the largest providers of services for children and adults with developmental disabilities in New York City. Our mission is to advocate for people with intellectual and developmental disabilities to lead full and equitable lives. Come join our team and discover your passion.
Job Description
AHRC New York City is seeking a Per-Diem Job Coach for our Employment Business Services department for our Manhattan programs. The Job Coach (JC) provides job training, counseling and support for people we support at community-based work sites. The JC models appropriate skills, behaviors and attitudes that support participants’ ability to secure and maintain employment, and thus their independence. As the people supported become proficient at their job, the Job Coach will gradually fade-away. The JC has a diverse role that requires active involvement with other AHRC NYC team members, in order to ensure that participants successfully achieve employment goals. The AHRC NYC supported employment program is designed to assist individuals with intellectual/ developmental disabilities (IDD) and/ or disadvantaged youth, to prepare for, obtain and maintain employment.
The pay rate for this position is between $17-$18 an hour depending on driving status.
Scope of Position:
The Job Coach is the central figure in the success of the people we support with disabilities in their jobs. Job Coaches provide training, evaluation and counseling to people with disabilities in a wide variety of jobs at independent businesses, or through contracts AHRC holds with various entities. The job requires a high degree of scheduling flexibility. It is at times necessary to modify a staff schedule during the week with only minimal notification.
All training and supports are delivered in a custom-made person-centered manner. Training and support includes modeling appropriate work behaviors including social skills, communication skills and enthusiasm for work. Personnel Trainers act as a liaison with employers, co-workers and other relevant parties to insure a satisfying and successful work experience for our program participants. Hands-on, physical work in the process of job coaching, problem solving, negotiating, and coordination are major task for Job Coaches. Job Coaches initially spend 100% of the time with the people supported on the job site and then gradually fade (spending less and less time) as the new worker becomes proficient at the job.
During the training period, Job Coaches do part of the work to make up for the initial lack of productivity. Our goal for the workers in our programs is for them to be integrated, independent and productive. To that end, Job Coaches try to blend into the work environment as any other worker on that site would do, wearing what the other workers wear including uniforms which will be provided by the employer or AHRC. In addition, following all grooming or dress requirements that workers at that site are required to follow, and to help the people we support to utilize natural supports and become productive, appreciated members of the workforce at that business.
Certain EBS partners require that our staff comply with clearance procedures prior to us providing support services for the people supported. Staff must comply with these requests; such as fingerprinting and background checks.
Job Coaches are assigned a specific caseload but in an effort to be as responsive as possible to both the people we support and employers, they may have to cover each other’s sites and provide services to people on other’s caseloads can include covering other boroughs.
Essential Responsibilities:
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Assess the people we support skills, abilities, needs for support and learning styles and design and implement training plans that will meet their needs.
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Teach, assist and support the people we support in their jobs through a variety of techniques including demonstration of work/tasks, modeling, counseling, observation and discussion.
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Travel training or routing the people we support from home to job site.
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Development of excellent relationships with the people we support and their families and significant others and employers, co-workers, referral and funding sources and to provide excellent service to all these customers.
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Documentation of all services rendered in accordance with all AHRC, City/State/Federal guidelines and policies and maintenance of consumer files in compliance with same.
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On Hudson River Services sites (AHRC’s affirmative business), Job Coaches’ duties are expanded to include coordination of time cards, supplies and other site management responsibilities (see HRS training manual)
Non-Essential Responsibilities:
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Group & individual counseling
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Development of employment opportunities for job seekers in the program (especially at job sites on the primary caseload)
Ability Knowledge & Skills Required:
- Excellent Customer Service Skills
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Good oral and written communication skills
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Good organizational skills
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Good interpersonal/negotiation skills
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Ability to work independently
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Valid NY State driver’s license and the ability to drive a van preferred
Relationships (Staff & Supervisory):
- Primary supervisor is Employment Service supervisor
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Works with Account Executives, Customer Service Managers and other Job Coaches (in addition to all supervisors) to coordinate services on sites.
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Works with all EBS staff to ensure top quality service to all EBS customers.
Qualifications
High School diploma or GED
One year experience working with individuals with disabilities is preferred.
Knowledge of Home and Community Based Waiver, and the ability to keep up to date pertaining to such knowledge, and interpret same.
Understanding of Person Centered Planning.
Reasonable flexibility in work hours and ability to respond to the scheduling needs of the individual. May include early morning, evening and/or weekend hours.
Ability to establish and maintain a working relationship with program participants, families, staff and community agencies.
Ability to communicate both orally and in written form in English.
Ability to organize work with self and others.
Additional Information
Schedule: