Primary Responsibilities: TheTravel Designer delivers custom private tour experiences to Alaska Private Touring clients. The Travel Designer provides quality customer service, develops general solid knowledge of all product lines, and ensures impeccable delivery of private tour experiences.
Travel Designer Accountability:
1. Understand client needs and preferences, designing custom tour itineraries to meet the client’s style specifically
2. Coordinate, schedule, and contract with vendors to deliver all products and services planned on client itineraries
3. Anticipate potential obstacles or challenges in an itinerary and proactively resolve any issues before they become a problem on tour
4. Communicate tour expectations realistically and thoroughly, eliminating surprises by ensuring clients understand what is or is not possible on their tour
5. Identify and develop unique elements that make our client experience exceptional
6. Utilize company software and resources to their fullest potential, contributing to maintaining product data to ensure accurate reference information is available to the team
7. Prepare itinerary budgets and successfully presenting budgets to clients to close deals and meet or exceed sales targets
8. Manage client reservations, scheduling, contracting and confirming each step on the itinerary to ensure a seamless travel experience
9. Create client travel documents, including itineraries, vouchers, and other documentation required to support the itinerary
10. Provide 24/7 client assistance as required, is available as a resource for clients traveling throughout Alaska by taking company mobile phone as scheduled
Travel Designer Authority:
1. Contract with vendors to fulfill itineraries as approved by clients.
2. Design and offer client itineraries, representing Alaska Private Touring through the proposal process
3. Send accurate and complete client confirmation/invoice documents and following up for payment as needed
To apply, please include a cover letter with your resume.
Job Type: Full-time
Pay: $48,800.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Schedule:
Ability to commute/relocate:
- Anchorage, AK 99501: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Alaska Travel Industry: 2 years (Required)
Work Location: In person