This is a hybrid/remote position that requires our IT Account Manager to service our clients in the Northern Iowa area and to report to our Buffalo Center, IA location weekly.
Account managers serve as the liaison between companies and their customers. Their core priority is addressing customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. As the main point of contact for many clients, they are in the business of customer service and may be involved in upselling and cross-selling products and services. Expectations would include frequent communication with clients to discuss market sector solutions as well leading a team of technology and client advocates dedicated to proactive support in specific market environments. Candidates must possess highly developed interpersonal and communication skills as account managers will be expected to lead upper-level management, both internally and externally. Strong strategic planning and forward thinking are necessary to be successful in this position.
Position Responsibilities:
· Manage client accounts/portfolios in a specific market sector with an emphasis on developing client relationships
· Provide client and industry expertise within assigned market sectors
· Provide IT based leadership for all areas of a client’s business including new solutions to help meet current and future strategic goals
· Work internally with the System Engineer as a client advocate allowing the client to focus on their business process instead of addressing IT-related failures
· Project management
· Broker any disputes with clients including technical, procedural, and financial as well as engagement with internal teams when client expectations are not met
· Follow and develop processes that allow for consistency and efficiency
· Perform other duties as assigned
Skills & Qualifications:
· Guiding and leading projects/classes at a high level.
· Strong organizational skills, including time management
· Experience negotiating and presenting services to groups of all sizes
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Experience level:
Schedule:
Travel requirement:
Work Location: Hybrid remote in Buffalo Center, IA 50424