Pivotal Perspectives is a mashup of individuals with a passion for delivering top-notch customer service for our clients. Our client’s have requested we expand our customer outreach efforts for them immediately. Our team is searching for a high energy, positive customer service professional to come on board and join our office in Santa Maria. The ideal Customer Service Associate will have at least some experience working in a customer service, hospitality or retail environment. The Customer Service role is a great opportunity for someone looking to jump-start their career and develop their skills.
The Customer Service Associate develops a dynamic relationship and supports a variety of teams throughout the organization. A best-fit candidate should be competitive, collected under pressure, professional, and comfortable with all modes of communication. The Customer Service Associate role requires a problem-solving mindset, as well as flexibility to be assigned to different territories according to the company's clients needs. The Customer Service Associate will also act as a bridge between clients and consumers to ensure both needs are met. The role requires an entrepreneurial, problem-solving mindset and strong communication skills.
Responsibilities of the Customer Service Associate:
- Ensure a positive sales experience through high quality customer service and communication
- Interact directly with customers through residential outreach with the goal of enrolling them in new services
- Respond to and resolve complex customer issues through incident recognition, research and isolation, resolution, escalation and follow up
- Learn and master all client product knowledge in order to be able to answer any customer questions and overcome objections
- Become familiar with company software and POS system to be able to keep records of customer interactions and sales information
- Participate in daily team meetings and contribute individual ideas and suggestions on how to improve in any areas
- Maintain open lines of communication with leadership and management as well as amongst team members
- Master the full sales cycle in order to complete sales for select customers
- Follow all CDC and client compliance guidelines when working with consumers in order to ensure the safety of all
- Be cross-trained on how to lead, coach, and mentor newer Associates
Requirements of the Customer Service Associate:
- Degree or some completed coursework in in General Business, Communications, Marketing, or related field
- 1+ years of experience working in sales, marketing, or other consumer facing roles
- Must be adaptable in order to keep up with the ever-changing market
- Must be able to work both independently and as part of a team and be able to switch back and forth from both seamlessly
- Must be a self-starter and be driven in order to grow beyond an entry level position and into that of leadership
Perks of the Customer Service Associate:
- Personalized training tailored to the individual
- Paid training
- Uncapped growth based on an individual basis
- Unlimited access to training resources and mentorship opportunities
- Virtual networking conferences
- Yearly company-paid retreats
- A supportive, upbeat and positive environment
Job Type: Full-time
Pay: $700.00 - $1,400.00 per week
Benefits:
- Professional development assistance
Compensation package:
- Bonus opportunities
- Commission only
- Commission pay
- Performance bonus
- Uncapped commission
- Weekly bonus
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person