Job Overview:
DEN Urban Dog Retreat, is a premier dog wellness experience center dedicated to elevating dogs' consciousness and providing tools to manage urban life stressors. We are seeking a Front Desk manager & receptionist to join our team and contribute to our mission of holistic dog care.
Responsibilities:
- Ensure the health, safety, and happiness of dogs under our care at all times.
- Staff the front desk and maintain the curated dog wellness store with professionalism.
- Handle all client and DEN team interactions professionally and accurately.
- Schedule daily services efficiently, including daycare, boarding, grooming, training, and more.
- Provide exceptional customer service by understanding and addressing clients' unique needs.
- Assist in physical demands such as moving dogs between areas and handling 50 lbs.
- Stay informed about holistic retail products, ensuring displays are clean and stocked.
- Cross-sell services based on client needs and support weekend workshops as required.
- Conduct facility open/close tasks, greet pet parents/dogs, answer questions, and provide updates to team members.
Qualifications:
- 3 years in the veterinary or dog service industry.
- 3 professional references.
- Proficiency in computer and phone skills.
- Organized, punctual, and detail-oriented.
- Ability to stand for 8+ hours per day and lift 50 lbs comfortably.
- Experience with appointment scheduling at an animal grooming salon is a plus.
- Strong customer service skills with a passion for working with animals.
Company Description:
DEN Urban Dog Retreat is an urban oasis for dogs and their human companions, offering services like daycare, grooming/spa treatments, training, pack hikes in nature, holistic services like dog massage and Reiki. Our commitment to promoting positive energy and nurturing care has earned us recognition as the best place for spiritual connection with pets. Join us in providing a higher conscious experience for our furry friends in Northeast Los Angeles.
DEN Urban Dog Retreat is an equal opportunity employer that values diversity. Front Desk Associate + Your Name.
Job Types: Full-time, Part-time
Pay: $19.00 - $23.66 per hour
Expected hours: 40 per week
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Morning shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Los Angeles, CA 90065 (Required)
Ability to Relocate:
- Los Angeles, CA 90065: Relocate before starting work (Required)
Work Location: In person