Hotel Del Mar is hiring for a Front Desk Associate. The hotel is centrally located with easy freeway access, just off Del Mar Heights Road/Via De La Valle with beautiful ocean views.
Must be available to work weekends.
General Responsibilities
- Greet, register, and assign rooms to guests.
- Issue keys, ensure that all guests sign guest registration card and provide a credit card or other method of payment.
- Answer, screen and forward telephone calls, take messages and schedule/change reservations.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Record guest comments, concerns, compliments/complaints and refer guest to a manager as necessary.
- Contact housekeeping or maintenance staff when guests report issues, concerns.
- Resolve guest issues quickly, efficiently, courteously and professionally.
- Keep records of room availability and guests' accounts.
- Post charges, such as those for rooms, food, beverages by using computer software program.
- Verify banks and deposits each shift and follow all cash-handling and credit policies.
- Responsible for the order and cleanliness of the front desk and adjacent work areas.
- Complete front desk communication log daily.
Requirements
- One year of customer service experience
- Prior hotel experience preferred
Ready to be part of an awesome team? Apply now for consideration.
Hotel Del Mar is an equal opportunity employer.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
- Night audit: 1 year (Preferred)
Work Location: In person