Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out of the hotel efficiently and accurately
- Assist guests with inquiries, requests, and reservations
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns in a timely and professional manner
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
Skills:
- Strong knowledge of hotel management systems and phone systems
- Previous experience working at the front desk in a hotel or similar hospitality setting
- Excellent customer service skills with the ability to handle difficult situations with professionalism
- Exceptional phone etiquette and communication skills
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Fluency in multiple languages is a plus
- Strong attention to detail and organizational skills
We offer competitive pay and benefits for this position. If you are looking for an exciting opportunity to be part of a dynamic team in the hospitality industry, please apply now.
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Orlando, FL 32809 (Required)
Ability to Relocate:
- Orlando, FL 32809: Relocate before starting work (Preferred)
Work Location: In person