Job Summary:
We are seeking a skilled Floor Manager to join our team. The Floor Manager will play a crucial role in coordinating and overseeing all aspects of the full service restaurant as well as comedy productions, ensuring smooth and successful performances.
Responsibilities:
- Coordinate live comedy shows, podcasts, and A/V activities
- Maintain expert knowledge of all menu offerings
- Help guests to make selections from food and beverage menus, suggest courses and pairings, explain any off-menu dishes, answering all food preparation questions
- Handle guests’ special dietary needs, allergies, or special requests with utmost sensitivity following Company service standards
- Communicate with kitchen to manage timing of courses, any guest feedback, etc
- Deal with guest complaints by finding a way to say yes
- Oversee showroom, lighting, and sound during shows
- Communicate effectively with management, staff, and talent
- Manage showroom staff and ensure smooth transitions between shows
- Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions
- Manage all FOH staff in their daily responsibilities, providing clear, effective direction
- Train, supervise, manage, coach, counsel, and evaluate all FOH members of the team
- Participate in training of Front of House (FOH) staff as it pertains to menu and food knowledge
- Assist other members of management team with FOH hourly staff scheduling
- Establish regular communication with team, including pre-shifts, meetings, trainings, etc.
Skills:
- Proficiency in live production processes
- Staff management and service execution
- Strong organizational and time-management skills
- Ability to write detailed reports and EOD notes
- Knowledge of Stand Up Comedy
- Excellent communication and interpersonal skills
- Proficient in public speaking
If you are passionate about hospitality, comedy, possess excellent managerial skills, and thrive in a fast-paced environment, we invite you to apply for the Floor Manager position with us.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
Experience:
- Hospitality: 2 years (Preferred)
Ability to Commute:
- New York, NY 10003 (Required)
Ability to Relocate:
- New York, NY 10003: Relocate before starting work (Required)
Work Location: In person