Job Title: Account Manager
An Account Manager is a pivotal role focused on managing relationships with clients and carriers to ensure the smooth transportation of goods. Below is a detailed job description for an Account Manager in a freight brokerage:
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Miller Soule Transportation, LLC: Account Manager
Job Summary:
The Account Manager is responsible for developing and maintaining relationships with clients and carriers, managing transportation logistics, and ensuring the efficient movement of goods. This role involves a combination of sales, customer service, and logistics management.
Key Responsibilities:
1. **Client Relationship Management:**
- Develop and maintain strong relationships with clients.
- Understand client needs and provide tailored logistics solutions.
- Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
2. **Carrier Relationship Management:**
- Build and maintain relationships with carriers to secure capacity for freight movements.
- Negotiate rates and service agreements with carriers.
- Monitor carrier performance to ensure service standards are met.
3. **Freight Coordination:**
- Coordinate and manage the transportation of goods from origin to destination.
- Schedule pick-up and delivery times with clients and carriers.
- Track shipments and provide status updates to clients.
4. **Sales and Business Development:**
- Identify and pursue new business opportunities to expand the client base.
- Generate leads, make sales calls, and close deals.
- Meet or exceed sales targets and revenue goals.
5. **Logistics and Operations Management:**
- Plan and optimize transportation routes to minimize costs and maximize efficiency.
- Handle freight documentation, including bills of lading, invoices, and customs paperwork.
- Ensure compliance with all relevant regulations and industry standards.
6. **Problem Solving and Issue Resolution:**
- Address and resolve any issues that arise during the transportation process.
- Proactively identify potential problems and implement solutions.
- Communicate effectively with all stakeholders to ensure smooth operations.
7. **Reporting and Analysis:**
- Prepare and present reports on account activity, sales performance, and operational efficiency.
- Analyze data to identify trends and areas for improvement.
- Use insights to develop strategies for enhancing service quality and client satisfaction.
Qualifications:
- **Education:**
- Bachelor’s degree required.
- **Skills:**
- Strong communication and interpersonal skills.
- Excellent negotiation and problem-solving abilities.
- Ability to multitask and manage multiple accounts simultaneously.
- Proficiency in Microsoft Office Suite.
- **Attributes:**
- Highly organized with strong attention to detail.
- Results-driven with a focus on achieving sales and service goals.
- Ability to work in a fast-paced, dynamic environment.
Working Conditions:
- Office-based with occasional travel to meet clients and carriers.
- Standard business hours with after hours/weekend rotation.
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This job description outlines the essential duties and qualifications needed for an Account Manager in a freight brokerage, highlighting the blend of relationship management, logistics coordination, and sales skills required to succeed in the role.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Supplemental pay types:
Ability to Commute:
- Richardson, TX 75081 (Required)
Ability to Relocate:
- Richardson, TX 75081: Relocate before starting work (Required)
Work Location: Hybrid remote in Richardson, TX 75081