The Guest Service Representative / Reservations Clerk at Danforth Bay Camping & RV Resort is responsible for welcoming guests, receiving, fulfilling, and reporting guests’ requests, creating reservations, providing concierge services and recommendations, and checking guests in and out of the park with a level of service that meets or exceeds guest expectations. The GSR is also responsible for keeping the reservations area clean and welcoming.
Responsibilities:
- Providing Exceptional Customer Service ensuring the quality of standard is met.
- Checking guests in and out
- Handling guest inquiries and complaints.
- Provide guests with information about the park amenities, activities, and local attractions.
- Monitor bookings, process reservations, cancellations, and modifications using a reservation system.
- Answer phones, monitor texting service and respond to emails in a timely and professional manner.
- Maintains open communication with all departments to fulfil guest and company needs in a timely fashion.
- Assist with park store and other operational tasks as needed.
- Supporting the daily operations of the park
- Reports to Office Manager/Team Leads