Please apply on https://www.eventeny.com/about/careers/
Overview
As a member of the Customer Success team, you’ll be crucial in providing excellent
service to our ecosystem of customers as well as creating, growing, and
maintaining close relationships with our top customers to ensure their events are as
successful as possible. This role requires a lot of customer interaction and
communication.
This is a full-time, salaried position. The Community Engagement Specialist will
have a work week of Monday – Friday, with a general expectation of being available
during “normal” business hours (9am – 5pm EST) and minimal time on nights and
weekends if an event is live.
About Eventeny
Eventeny is an event operations platform for festival and convention organizers to easily access and manage their exhibitors, vendors, sponsors, and volunteers. Today, Eventeny serves more than 2,000 large festivals and conventions in the United States, Canada, and Australia.
We’re a diverse team of individuals who thrive in a fast-paced and ever-changing environment. If you’re motivated by that and driven to shape the product experience for Eventeny users, we’re looking for you! In particular, we’re looking for people who are inspired by our mission, love the role they’re in and are proud to be a part of team Eventeny.
Here’s what you’ll do
● Maintain a positive, empathetic, and professional attitude toward customers at all times.
● Respond promptly to customer inquiries.
● Communicate with customers through email, phone, and in-person as required.
● Become an expert on the Eventeny product.
● Keep records of customer interactions, transactions, comments and complaints.
● Communicate and coordinate with colleagues as necessary.
● Create blog posts and discussions to connect with our community page audience.
●Host webinars to educate customers on best practices and new features.
●Facilitate smooth onboarding of new clients, ensuring a positive experience.
●Manage the renewal process, maintaining a high retention rate.
●Efficiently manage multiple client accounts and tasks simultaneously.
●Identify opportunities for upselling and cross-selling based on client needs.
●Willing to travel and provide on-site assistance for event organizers if needed.
● Ensure customer satisfaction and provide professional customer support.
● Identify new lead generation channels and strategies to encourage referrals.
● Willing to travel and hold presentations for conferences.
● Provide the Eventeny team with feedback based on reports from customers.
Here’s what we are looking for
● Empathy and compassion in handling clients
● College diploma, general education degree or equivalent.
● High level knowledge of G-Suite products, including: Gmail, Sheets, and Docs.
● Excellent verbal and written skills.
● Experience with HubSpot, Zendesk, and Slack.
Benefits of Working for Us
●Flexible schedule – work around your life and your needs; we don’t count your
hours.
●Unlimited Paid Time Off.
●Fully remote.
●Comprehensive health insurance.
●Vision and dental insurance.
●Group Life Insurance.
●Quarterly employee bonuses.
●Yearly company retreat.
●Potential for customer event access.
●Company provided laptop and general office supplies.
Compensation
This is a full-time position with a base salary range of $45,000 - $55,000 with
benefits and a quarterly bonus. The final offer will be determined by multiple factors including candidate experience and expertise. This is a fully remote position.
About the team
Eventeny was founded on the belief that managing large-scale events with hundreds of exhibitors, vendors, sponsors, and volunteers should not be stressful and burdensome. Our mission is to remove event organizers from being the 5th most stressful job in the world. That's why we built Eventeny and continue to work every day on the biggest problems in the event industry. We don't just dream it, we build it.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for events, you will find a home at Eventeny.
Eventeny is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Eventeny considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Eventeny is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
Job Types: Full-time, Part-time, Contract
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: Remote