THE ROLE: Incumbent would support the AMD “Geek Street”, which essentially is a walk-up service desk that we have at major AMD locations in the U.S. and Canada. Our team is looking for a student with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting. Qualified candidates are students in their senior year or NCGs.
ONSITE: This is a 100% on-site position, as this is a hands-on technical support role. Schedule will be Mon-Fri 9am-5pm.
WHAT YOU’LL BE DOING:
- Providing first level triage and technical support to employees through tickets and in-person at the AMD Geek Street support desk
- Analyzing technician (peer) workflows to identify areas of improvement and optimization
- Identifying technician workflows which do not have supporting process documentation
- Assisting the IT team with system provisioning and device refresh/replacements.
- Documentation writing
- Physical and Virtual asset stockroom maintenance
- Supporting IT project goals
- Helping to set up devices or mobile accessories
- Communicating status updates with internal clients
- Ensuring that requests are being prioritized and closed in a timely manner
- Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support
- Learning and adhering to company policies and procedures regarding IT security and data privacy
- Engage in knowledge-sharing sessions and training to enhance technical skills.
PREFERRED QUALIFICATIONS:
- Basic understanding of Windows troubleshooting
- Android/iOS familiarity
- Customer-oriented mindset
- Ability to take clear notes to capture problems correctly
- A general understanding of MacOS would be helpful but is not required
WHAT WOULD SET YOU APART:
- PowerShell or command line (CLI) familiarity
- CompTIA A+ certification
- Familiarity with networking concepts (DNS, LAN, WAN)
WHO WE’RE LOOKING FOR:
- Someone who can comfortably navigate a PC to perform basic troubleshooting
- People who can patiently take the time to understand an issue in order to properly document it
- Candidates who have an interest in technology and who work well in a customer-facing role
- Good communication skills, both verbal and written, for assisting users and documenting issues
- Ability to work in a team and learn from others
- Patience and a customer-focused attitude to help non-technical users
- Students pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology, ideal but not required.
Job Type: Contract
Pay: $21.00 - $26.00 per hour
Schedule:
Experience:
- Customer support: 1 year (Preferred)
- iOS: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
Ability to Relocate:
- Austin, TX: Relocate before starting work (Required)
Work Location: In person