Work and Perks:
Personalities are welcome here.
You don’t just serve our customers amazing food and drinks, you help make sure they have a pleasant and smooth “pick-up” experience.
So what does it take to work with us?
We already mentioned having a great personality. Throw in integrity, a relentless drive for excellence and a commitment to always doing what’s right and you’ve got our interest.
What we offer:
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50% dining privilege
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Fast-paced, fun environment
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Open-door communication
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Ability to advance your career
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Health benefits
Requirements and Qualifications:
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Arrives to work on time as scheduled in full uniform
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Utilizes standard greetings and telephone etiquette when addressing and speaking with Guests via phone
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Greets Guests and delivery drivers in a warm and friendly manner while also acknowledging all Guests that come within five feet
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Follows the “To-Go” steps of service as defined in the training materials
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Provides the highest level of service by adhering to all Miller’s Ale House service standards
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Works directly with other Team Members to ensure all Guest needs are fulfilled in a timely manner
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Ensures menu knowledge to address Guests’ questions, including food allergy issues, while ensuring order accuracy
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Maintains a neat and organized work areas to include proper food handling and sanitation protocol
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Ensures work areas are stocked and ready for the next scheduled To Go Specialist, as well as cleanliness of work area upon departure
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Notifies Management immediately of any potential issue with Guests, Team Members, and/or long ticket times
SAFETY & SANITATION
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Washes hands every 30 minutes throughout the shift
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Serves all food and alcohol within accordance of company standards and state service requirements
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Maintains clean and sanitized work areas
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Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard
TEAMWORK, SKILLS AND EDUCATION
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Supports other Front of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member’s responsibility
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Positively communicates with other Team Members and Management to keep one another informed
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Provides exceptional service throughout the entire shift
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Possesses strong communication skills and the ability to work alone as well as with a team
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Ability to multitask and work in a fast-paced environment
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Ability to work with numbers and handle cash
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Basic reading and handwriting skills with ability to operate the restaurant point-of-sale software
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Must be a minimum of 18 years of age unless otherwise dictated by state law
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Sets up Team Members for success at shift change by ensuring side work and stations are properly stocked
PHYSICAL DEMANDS
The To-Go Specialist is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:
- Remain standing for extended periods of time
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Bending, squatting, and lifting, up to 20 lbs., for short distances
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Ability to work with varying noise levels
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Frequent communication with Managers, Team Members and Guests. Must be able to exchange accurate information in these situations.