At Luxer One, we’re relentlessly improving the way the world receives goods. Whether it’s last-mile delivery at multifamily properties and offices, or buy online and pick-up in store orders in retail, we are dedicated to finding the best solutions for our customers. We are currently experiencing rapid growth and we are seeking a Territory Manager to add to our team!
Do you like working with your hands and using your thinking skills? The Luxer One Customer Success department is seeking a highly motivated, tech savvy, enthusiastic, self-driven, customer-centric Territory Manager to join our rapidly growing team! Our Territory Managers ensure that our customers have a solution that works flawlessly, stays up to date, and meets their needs.
Key Responsibilities | Accountability
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Perform maintenance, repair, and troubleshooting on Luxer One systems. You will keep the systems working 99.9% of the time in your market.
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Perform system upgrades in your market, and ensure that the systems you support are up to date and in excellent working condition.
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Provide in-person customer service to property managers and their staff.
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Collaborate with internal teams to address escalated customer service inquiries for your assigned market.
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Build relationships with your assigned clients to drive the adoption of new features and services offered in your market.
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Provide valuable customer feedback to Sales and the Product Development teams to ensure we provide customers with a product that meets their needs.
- Work with our Product Development team to test out new solutions in the field.
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1-3 years of performing field repair work or remotely troubleshooting hardware.
- 1-3 years of experience in a support or service environment.
- Successfully worked in a remote role where you determined your schedule.
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Excellent written and verbal communications skills, including a confident phone presence and effective email communication.
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A Bachelor’s or other technical degree is preferred
You’ll have opportunities to advance. We are fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow. Earlier this year, we launched a career ladder to accelerate your growth even faster!
As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
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Medical, Dental and Vision Insurance
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Generous Bonus plan
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Accrued Paid Sick Leave
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Accrued PTO to relax, recharge, and rest
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Holiday Pay
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Floating Holiday
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401K with employer match
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Tuition reimbursement
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Employee Assistance Program
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Wellness Credit
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Life Insurance
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Internet Assistance
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Employee Discounts