About us
The Herrington Inn & Spa is a boutique hotel in historic Geneva, IL. Overlooking the Fox River in Geneva, Illinois, our unique AAA 4-Diamond retreat offers a quaint and intimate ambiance, gracious, personalized hospitality and elegant, yet eminently comfortable accommodations.
We are seeking part-time and full-time AM/PM Front Desk Agents for year-round (non-seasonal) work. The days and hours may vary, based on the needs of the business, so flexibility is key to this position. You will play an integral role in ensuring guest satisfaction.
Requirements
Ideal candidate will be responsible for welcoming all guests and booking reservations in accordance with company standards, anticipating and addressing guest service needs, taking ownership of guest requests and concerns and resolving them in a cordial manner; performing all check-in and check-out procedures, answering phones using proper etiquette, answering questions about hotel amenities, services, and surrounding points of interest; developing and maintaining positive working relationships with others, proper communication between shifts and following standard cash handling procedures. The ideal candidate will possess outstanding verbal and written communication skills and possess basic mathematics and computer skills. This position will play a crucial role in the improvement of the overall guest satisfaction within the organization.
- Must have strong guest service skills and a passion for excellence.
- You must consistently maintain a positive, professional, and proactive customer service demeanor, and be able to stand and/or walk for long periods of time.
- Must be willing to work a flexible schedule including holidays and weekends.
- OPERA PMS experience is a plus, but willing to train the right candidate.
- This position is a year-round, non-seasonal position.
BENEFITS:
- Paid Time Off
- 401K
- Health Insurance Benefits
- Hotel, Spa, & Meal Discounts
- Free employee meal each shift
- Referral Program
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person