NCB Job Description
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Job Title: Experienced Debt Collector
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Position Overview:*
The Experienced Debt Collector's job is to make contact with customers and attempt to initiate payments and payment plans in order to resolve delinquent statuses.
Principle Responsibilities and Expectations
- Collect payments on past due accounts.
- Process check-by-phone and/or ACH requests accurately.
- Knowledge of FDCPA and state laws.
- Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.
- Speak clearly, concisely and effectively; listen to and understand information and ideas as presented written and/or verbally.
- Read, interpret and apply laws, rules, regulations, policies and/or procedures.
- Ability to multi-task by speaking with customers and typing notes simultaneously.
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Principle Objectives and Qualifications*
- Effective written and verbal communication skills
- Great attention to detail and accuracy
- Ability to maintain confidentiality
- Proficient knowledge of relevant computer programs such as MS office
- Possess a high level of professionalism
- Must be punctual and dependable
Experience
- Previous debt collections experience required
- Minimum HS diploma or equivalent
Job Type: Full-time