General Description:
Responsible for the overall day-to-day operations of a specific property, including supervision of all office and maintenance personnel. Initiate and implement policies, procedures, forms, schedules, and/or controls as necessary to properly manage the property and on-site staff under the direction and approval of the Regional Manager.
Duties and Responsibilities:
- Supervise the performance of all property staff including the preparation of annual performance reviews.
- Participate in selection of site employees with Regional Manager and assume primary responsibility for employee advertising and preliminary interviewing.
- Supervise and, where necessary, reprimand staff when procedures and/or schedules are not being followed according to companies policies.
- Establish and maintain good answering service relations and systems for exchange of information and keep answering service up to date with calling sequences and accurate names and numbers.
- Maintain accurate, efficient files for all site administration including tenant files, applicant files, vendor and contractor files, accounting files, etc.
- Process and review for approval all applications and diligently screen applicants according to companies operational procedures and Community Tenant Selection Plan.
- Show apartments as necessary (if apartment is available).
- Monitor rental and deposit collections.
- Monitor landlord-tenant relations and assess and resolve tenant complaints expeditiously.
- Supervise the work order logs to assure expeditious and proper response to tenants’ needs.
- Maintain waiting list according to Community’s Tenant Selection Plan.
- Maintain constant awareness and compliance with Fair Housing Laws.
- Approve and process all property expenditures according to company guidelines.
- Perform data entry as required of community managers
- Take part in preparing annual operating budget with Regional Manager and be responsible for maintaining budgetary guidelines on items within your control and according to companies policies and procedures.
- Maintain a continuous list of property needs and concerns including administrative, maintenance, and those that are market driven.
- Confirm the adherence to proper preventive maintenance schedules.
- Perform all pre-move-in inspections of apartments being turned.
- Conduct and document unit inspections in conjunction with Regional Manager and Director of Maintenance.
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person