Founded in 1927, MATHESON is one of the largest compressed gas providers in the world. MATHESON provides everything from onsite air separation plants to portable gas cylinders and all the services required to support these products and customer applications. We offer semiconductor, medical, welding, bulk, and cylinder gases for customers across the country and around the world. MATHESON has over 300 locations and more than 4,500 employees in the U.S.
Working Schedule:
Monday - Friday.
MATHESON Offers:
- Full benefits - Health, Dental, and Vision Insurance.
- Payday - every other Friday.
- Paid holidays, floating holidays, vacation time, & sick days.
- 401(k) program with company match.
- Company paid life insurance.
- And much more!!!
Position Summary:
The Planner is primarily involved in production planning and forecasting to ensure a smooth material flow from the plant to the end customer. The Planner is responsible for planning inventory based on statistical data and customer forecasts for major accounts.
Specific responsibilities:
Order placement and management:
- Generate transfer orders based on customer forecasts, current inventory levels, and established lead times.
- Work with cross-functional teams, taking the lead to ensure timely deliveries.
- Coordinate emergency situations with major accounts, Emergency Response Team and Matheson Safety Personnel.
- Actively participate in Planning Meetings.
- Adhere to all Quality System Policies and Procedures.
Customer interaction:
- Handle day to day and escalated customer inquiries and complaints with professionalism and efficiency.
- Ensure prompt resolution of customer issues to maintain a high level of customer satisfaction.
Team collaboration:
- Collaborate with other departments to address customer needs and concerns.
- Provide guidance and support to junior team member(s).
Documentation:
- Maintain comprehensive and accurate records of customer interactions.
- Track customer inquiries and complaints, maintaining records until resolution.
Safety:
- Keep work area clean and orderly, follows all company procedures and safety policies.
- Track customer inquiries and complaints maintaining records until resolution.
- Actively participate in Daily Toolbox Talk.
Required Skills:
- 5 plus years of experience in Operations, Inventory Management, Sales or Customer Service related field.
- Strong customer support experience.
- Solid understanding of production operations, Quality System Procedures and SOP’s, and a good understanding of continuous improvement/LEAN methods.
- Proficient with ERP (Enterprise Resource Planning) tools.
- Have advanced knowledge of MS Office Suite, including MS Excel.
- Strong verbal and written communication skills.
- Planning/Scheduling experience preferred.
- Root Cause Analysis Techniques.
- 5s Principles.
Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.
Job Type: Full-time
Pay: $28.00 - $32.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
Work setting:
Application Question(s):
- Salary expectations (*required)?
Experience:
- Planner: 2 years (Preferred)
- Customer support: 2 years (Required)
Work Location: In person