Overview:
Are you looking to start your career with a great company? Snap-on’s Customer Care Center is currently hiring an Order Entry Representative to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance.
Benefits and Perks
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401k with company match
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Full medical with options for Dental and Vision
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Employee Assistance Program
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Pension
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Employee Stock Purchase Program
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Employee Purchase Program
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Tuition Reimbursement Program
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Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
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Annual raises and bonuses (dependent on profitability of the business)
Responsibilities:
- Prepare and process manual transactions including but not limited to sales orders, transfers, and returns.
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Prepare and process large batch order file into ERP system.
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Review orders for completeness and accuracy, ensuring all necessary information is provided.
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Communicate with customers to resolve any order discrepancies or issues in a timely manner.
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Coordinate with other departments, such as sales and inventory management, to ensure seamless order processing.
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Utilize mass ordering tools and techniques to streamline the processing of bulk orders.
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Assist in the development and implementation of procedures to improve the efficiency of the order entry process.
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Provide exceptional customer service by responding to inquiries and requests promptly and professionally.
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Record all inbound contacts and manage open cases through the CRM system.
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Meet or exceed individual department metrics.
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Leverage RCI tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
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All other duties assigned by management.
Qualifications:
- Minimum 2 years administrative or order entry experience
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Minimum high school diploma or equivalent. Associate or bachelor’s degree preferred.
- Excellent PC skills, knowledge of Excel and other Microsoft Office programs, Understands use and function of data tables.
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Proficiency with order management systems and software, with experience in batch ordering tools preferred.
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Strong attention to detail and accuracy, with the ability to maintain focus while processing large volumes of orders.
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Problem-solving skills and the ability to resolve issues efficiently and effectively.
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Understanding of end-to-end sales order process flow; entry to invoice
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Excellent ability to prioritize own workload.
- Proficient in verbal & written communication and able to quickly transition between various media channels effectively.
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Flexible in daily activities, change priorities and coordinate multiple tasks.
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Strong communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
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Ability to use a wide range of procedures & analyze situations to determine what action should be taken within limits of standard practice.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran