Education:
- High School Diploma/College Degree
Experience:
- Strong customer service skills
- Friendly, outgoing personality required
- Reliable and organized
- Can handle multi-priorities
Knowledge/Ability:
- Ability to perform basic computer functions
- Ability to work cooperatively and harmoniously with people of all age/economic levels in an enthusiastic and caring manner
- Ability to make decisions, problem-solve and relate to policy using common sense and diplomacy
- Ability to multi-task and react positively to changing situations/policies
- Ability to stand for extended periods of time
- Ability to work a minimum of 10 hours per week and have the flexibility to work different shifts/days, as needed
- Have an outgoing/friendly personality
Duties:
Under the direct supervision of the Customer Service Supervisor, the Customer Service Representative, will be responsible for all functions at the front desk, including but not limited to:
- Enthusiastically greet all members/guests/staff when entering and exiting the facility
- Answer phones, qualify calls and direct them to the appropriate person
- Read Hot Notes and apply information from them to daily duties
- Give correct information, keep informed on all facility information/upcoming events
- Scan member ID cards and verify membership status – take appropriate action when “Alerts” warrant
- Issue wristbands to appropriate population
- Run POS transactions
- Look up members in DataTrak
- Fill out member contract information CORRECTLY on computer when signing member up for a membership
- Perform all aspects of selling a membership correctly and effectively in a timely manner
- Ensure ALL forms are filled out correctly
- Control flow of traffic with a calm and friendly demeanor
- Answer questions correctly, handle suggestions and concerns with tact and caring with the ability to refer to policy
- Fold towels, maintain adequate stock as well as monitor quality of product
- Keep desk, carpet, tile, lobby, windows and rugs cleaned
- Tag lost and found using detail in descriptions
- Maintain facility information, flyers, brochures as well as office supplies
- Maintain open communication with supervisor regarding all issues - i.e. – staffing, new ideas, problems, etc.
- Required to attend monthly mandatory staff meetings
- Observes and follows Five Points Washington safety procedures and policies
- Other duties as assigned
Send resume and references to Assistant General Manager, Latisha Watts: latishaw@fivepointswashington.org.