Job Overview:
We are seeking a dedicated Customer Care Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and overcoming customer concerns. This role requires excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.
Duties:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Provide information about products and services, pricing, and availability
- Resolve customer complaints or issues with patience and empathy
- Analyze customer feedback to improve service quality
- Maintain accurate notes of customer interactions and transactions
Qualifications:
- Previous experience in customer service or a related field
- Proficiency in phone etiquette and customer service best practices
- Excellent communication skills
- Ability to analyze customer needs and recommend appropriate solutions
- Experience with customer retention is preferred
Join our team and embark on a rewarding career where you can make a difference in customers' lives. If you are passionate about providing exceptional service, have strong communication skills, and enjoy working in a dynamic environment, we would love to hear from you. Apply now to be part of our team as a Customer Care Representative!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Work setting:
Ability to Commute:
- Chesterfield, MO 63005 (Required)
Ability to Relocate:
- Chesterfield, MO 63005: Relocate before starting work (Required)
Work Location: In person