Job Title: Order Processor
Job Overview:
We are seeking a detail-oriented and efficient Order Processor to join our team. As an Order Processor, you will be responsible for accurately processing customer orders and ensuring timely delivery. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to thrive in a fast-paced environment.
Responsibilities:
- Process incoming customer orders accurately and efficiently
- Verify order information for accuracy and completeness
- Communicate with customers to confirm order details and address any inquiries
- Utilize phone etiquette when interacting with customers
- Upsell products or services to increase sales opportunities
- Perform data entry tasks to update order information in the system
- Provide exceptional customer service throughout the order process
- Analyze order data to identify trends or issues for improvement
- Conduct outbound calling as needed to follow up on orders or resolve issues
Experience:
- Previous experience in order processing or a related field preferred
- Strong ability to communicate effectively with customers and team members
- Multilingual or bilingual proficiency is a plus
- Proficient in data entry and order management systems
- Ability to analyze information and make informed decisions
- Demonstrated experience in outbound calling and upselling techniques
Join our team as an Order Processor and play a key role in ensuring customer satisfaction through accurate order processing and exceptional service delivery. If you are detail-oriented, customer-focused, and thrive in a dynamic work environment, we would love to hear from you!
Note: All positions are paid, including internship positions.
Job Types: Full-time, Part-time
Pay: $19.45 - $20.80 per hour
Work setting:
Ability to Commute:
Ability to Relocate:
- Detroit, MI: Relocate before starting work (Preferred)
Work Location: In person