Homeless Services Safe Parking Intake/Case Manager
Program Description
The Safe Parking Program for Vehicle Dwellers provides a safe and stable parking environment and supportive services for households experiencing homelessness living in their vehicles for overnight stays. The Safe Parking Program provides supportive services to participants experiencing homelessness, with a focus on those who cannot navigate the homeless system without assistance. The focus of Safe Parking is to help participants move forward on the path to permanent housing. All services are provided are in service of the goal of permanent housing.
Safe Parking programs are an integral part of the Coordinated Entry System (CES) which was created to ensure a consistent approach to access and delivery of services in LA County. Therefore, Safe Parking Programs must work in collaboration with the CES.
Job Description
Case Management and Support Services: Housing-Focused Case Management Services are provided by Safe Parking staff to assist participants in moving forward on a path towards housing. The primary objective of housing-focused case management/support services is to extend support to participants, through an individualized case management relationship, that will ultimately translate to increased housing stability. This includes but is not limited to: assessments, referrals, identifying and assisting in removing barriers, navigating homeless services, and advocating for clients.
Case Manager must provide housing-focused case management that is offered in accordance with Housing First and Trauma Informed Care principles, to assist the participant either to self-resolve the housing crisis and/or be connected to a permanent housing provider. Case Management should make rapid connections to a broad continuum of resources and permanent housing, emphasizing a short-term stay in the Safe Parking program.
Housing-focused case management sessions shall be dedicated to assessing and reassessing needs, educating participants on community resource opportunities, developing Housing Stability Plans, scheduling appointments, and providing necessarily follow up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed.
Case management must be conducted on a regular basis and contractor must routinely document the content and outcome of case management meetings with participants in HMIS case notes.
Case Management Ratio:Contractors are recommended to maintain a ratio of approximately one (1) to every twenty-five (25) Participants for optimal service delivery.
Housing Stability Plan: Following intake and assessment,Case Managers must develop a Housing Stability Plan in coordination with the participant for any participant that is not yet linked to a housing provider or Housing Navigator. The Housing Stability Plan will be the road map of services that are needed and to be provided, actions that need to be taken (by both staff and the participant) and referrals that need to be made. Progress and problems implementing the plan should be reviewed and updated frequently.
Case Managers must complete a Monthly Update with the participant to assess progress towards achieving the goals defined in the Housing Stability Plan.
Case Manager must assist participants with a range of funded and leveraged activities that address the stated goals of the participant in the Housing Stability Plan, including but not limited to:
· Accessing personal identification (this is critical for a quick referral to permanent housing)
· Diversion and Prevention Assistance
· Accessing certification of the current income (this is critical for quick referral to permanent housing)
· Mainstream Benefits
· Substance Abuse services
· Mental Health and Health Services
· Vocational Services
· Educational Supports
· Legal Services
· Life Skills Development
· Independent Living Program
· Rapid Re-Housing Program
· Housing Navigation assistance
· CoC Permanent Supportive Housing
· LA County Department of Health Services, Housing for Health or Housing and Jobs Collaborative
· LA County Department of Mental Health, Countywide Benefits Entitlement Service Assistance Program
· Veterans Administration housing programs
· Housing Opportunities for Persons with Aids (HOPWA) housing
Outreach
To conduct outreach within the community to refer vehicle dwellers to Safe parking Program.
Additional Job Duties
- Attend case conferences, intakes, mandatory meetings with the funders, Los Angeles Homeless Service Authority (LAHSA), SPA wide meetings, and any meetings to enhance the program
- Attend required trainings to maintain knowledge and updates of the Homeless Management Information System (HMIS)/Clarity
- Other duties as assigned
- This is a full time position, with a typical schedule being M-F 8am-4:30pm with a 30 minute non-working lunch.
MINIMUM QUALIFICATIONS
EXPERIENCE/EDUCATION:
- High School Diploma
- Proficiency in Microsoft Office and/or similar email/calendar systems
- Having a valid CA drivers license is preferred
KNOWLEDGE AND SKILLS:
· Maintaining a non-judgmental attitude and a display of unconditional positive regard when working with highly vulnerable/challenging individuals.
· Ability to have a “whatever it takes” attitude when working with challenging households
· Ability to work as a member of a team as well as independently.
· Strong people skills and ability to work effectively with people of varying racial, ethnic, cultural, educational, and socio-economic backgrounds.
· Familiar with Harm Reduction and Housing First models of service delivery.
· Ability to listen with sensitivity to other people’s feelings, needs, and point of view; demonstrate tact and courtesy in expressing opinions or ideas, projecting a positive image of North Valley Caring Services, and recognizing opportunities to enhance community relations.
· Basic understanding of severe mental health, physical health, and substance abuse issues and symptoms.
· Good organization skills and detail oriented ability to manage multiple cases efficiently and effectively.
· Strong oral and written communication skills
· Creative problem-solving skills
· Bi-lingual (Spanish) preferred but not required
Compassionate and Empathetic
Proof of COVID 19 vaccination
Job Types: Full-time
Job Types: Full-time, Contract
Pay: $22.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Patient demographics:
Schedule:
Education:
- High school or equivalent (Required)
Ability to Relocate:
- North Hills, CA 91343: Relocate before starting work (Required)
Work Location: In person