Overview:
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Minimum of 5 years of automotive service experience.
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Experience working in a claims or training capacity preferred
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College degree preferred, but not required.
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Proficient with basic computer skills (word, excel, powerpoint, CRM tools like salesforce, Microsoft teams, zoom, etc).
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Must be able to verify/provide document/demonstrate superior performance with prerequisites.
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Must be able to travel at least three weeks out of the month.
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Must be able to facilitate formal training and education in adult learning environment
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Must be able to assess a service departments procedures, processes, performance and provide recommendations
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Experience working with general agents a plus
Facilitate training & education of the following to the company accounts and to field teams:
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Facilitate all available company service training curriculum.
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Represent company in a professional manner.
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Execute the company sales cycle.
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Prospecting and develop new service drive account relationships with revenue.
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Company product knowledge at an expert level
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Manage, train, demonstrate best practices in accounts
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Drive maximum account productivity through execution company’s service model
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Identify opportunities to sell in-house and in-market training
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Work with Field Team members to identify service training needs at client stores on both an individual and department level
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Partner closely with dealership service management team to drive desired results in the account
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Work with Service Directors and Service Managers to coordinate in-dealership training goals
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Provide training reporting to accounts.
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Communicate with decision makers at each training account with which you engage – demonstrate value proposition, leverage quantifiable data.
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Engage directly with the field teams on weekly and monthly calls and meetings.
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Initiate regular phone calls with field services team members about account status and training opportunities, follow-up with email summarizing conversation and action items.
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Initiate tangible / trackable ways to close training services – extend those to field services and collaborate at least once a month
Administration Responsibilities for the Service Engagement Training Manager
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Proficient utilization EFG’s systems; CRM system- Salesforce, AMS, RMS, all production reporting, etc.
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Have expertise knowledge of all EFG training solutions.
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Effectively sell service engagement training solutions to accounts and prospective accounts.
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Assist with the acquisition of new account, when requested.
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Utilization of technology tools such as (but not limited to) word, excel, powerpoint, CRM tools like salesforce, Microsoft teams, zoom, etc.
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Develop and enhance service engagement curriculum course content as needed and directed by Management.
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Facilitating formal service engagement training and education courses on a regular basis.
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Engage directly with the field teams on weekly and monthly calls & meetings with specific action plans tied to measured results.
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Manage expenses in accordance with company policy (refer to company expense policy).
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Provide follow-up reports on a weekly basis to Field Team members as well as relevant dealership management personnel.
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Validate and ensure training services payments are collected.
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Perform the new account acquisition process for Service Engagement:
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Prospecting qualified new service engagement prospective accounts
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Research target accounts
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Obtain appointment(s) with primary decision makers
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Conduct needs analysis of prospect through dialogue
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Co-present service engagement BDA findings to potential clients
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Identify and work new qualified prospects
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Request and follow up on new account referral from existing relationships
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Update CRM weekly in accordance with policy