*Pricing (ERP) Orde
Processing Associate
Warehouse/Office Setting*
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- a lea
- g manufacturer
- high-quality roa
- ases for the audio, visual,
- d staging industr
- is currently hir
- for the position of *
- cing (ERP) Ord
- Processing As
- iate*; and looki
- for an outgoing
nd dynami
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- he role!
- s warehouse-base
sition offers growth opportu
- ies as our company expands, and we are looking for individuals who are adaptable and willin
to take on new or differ
- responsibilities as we continue to evolve. T
- ability to shift and pivot is critical for this position.
T
is a full-time, *in-off
e* (warehouse setting) position with working hours from Monday to Friday, 8:00 am to 5:00 pm - overtime when pre-approved. Our offices are directly connected to our manufacturing facility, fostering regular collaboration and interaction with the teams working on production in an industrial/warehouse setting. This is not a remote position, and working from home is not an option.
*Responsibilities:*
* Pricing updates within the (Fulcrum) ERP for new cases being designed.
* Working with Design and Sales team to ensure customer specific pricing is defined and maintained within the ERP system.
* Completing amendments of existing pricing where requested, due to a change in strategy and/or customer negotiated rates.
* Professionally handle inbound phone calls and email requests from clients.
* Promptly provide accurate quotes and information to clients, as needed.
* Prepare various documents used in case production within the warehouse.
* Ensure outbound shipments are accurately managed and meet client deadlines.
* Proactively contact clients to verify and update address details prior to order shipment.
* Provide clients with shipping quotes, diligently following up with tracking information.
* Maintain regular communication with clients, offering timely updates on the status of their orders.
* Utilize Solidworks drawings provided by the design team to create new part numbers in the sales system.
* Work closely with the shipping department to effectively plan daily and weekly shipping needs based on order due dates.
* _Some prior sales experience is highly valued._
* _*Experience using FULCRUM (or other ERP) software is a HUGE PLUS!!*_
*Qualifications & Competencies:*
* *Customer Service:* Customer Centric, proactively identifying opportunities to improve customer experience. Highly responsive to customers/partners
* *Results Oriented*: Proactive, motivated and driven to achieve team and personal goals
* *Problem Solving: *Solution oriented with excellent critical thinking and independent problem solving skills
* *Interpersonal Skills:* Enthusiastic, positive, professional, confident. Effective relationship manager handling demanding/sensitive customer relations with confidence
* *Communication Skills*: Excellent oral and written communication skills with ability to communicate with people at all levels of the organization. Strong attention to detail; asks questions to clarify needs – avoids assumptions. Comfortable speaking in groups, leading meetings, and making presentations to partners
* *Excellent organizational abilities / prioritization*: Effectively manages time and workload. Ability to multi task & manage competing priorities and deadlines under pressure
* *Process Management*: process orientation to follow (and develop) process
* *Attention to Detail*: _high _attention to detail required; accuracy imperative
* *Change Management:* Highly adaptable and open to change in a dynamic and evolving environment.
* *Team player: *Balances team and individual responsibilities; contributes to building a positive team spirit; supports team goals and workload.
* *Analytical / system skills: *Aptitude for numbers and data interpretation. Strong Excel including recent experience with vlook-ups, pivot tables and an aptitude for working with formulas is a big plus.
*Skills:*
* Great customer service skills is a MUST!
* Proficient in written and verbal communications
* Proficient with Word, Excel, Outlook, Teams, and Drafting programs (Solidworks / Draftsight) - PREFERRED
* Detail-Oriented
* Skilled in Time Management
* Organized
* Punctual - stellar attendance is imperative!!
Pay Rate: $25.00 per hour
*Candidates: when submitting application, please be sure to answer ALL questions in order to be considered. *
Candidates offered a position will be asked to complete onboarding process (background check, aptitude tests, etc) - the results of continuing employment offer may be contingent on these results. This position is offered as a full time position, however, the first 90 days are considered a probationary period for all hired employees.
Thank you.
Job Type: Full-time
Pay: $25.00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Ability to commute/relocate:
* Phoenix, AZ 85043: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
* How many years of ERP experience do you have?
* Have you ever used Fulcrum software? If yes, how many years?
Work Location: In person