Job Summary:
As a Fine Jewelry Sales colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex and create shopping experiences that make every customer feel welcomed and comfortable in the Jewelry and Watch Complex. This includes meeting sales goals, promoting our loyalty and warranty programs, and building relationships with customers through our clientele program. In this role, you will continually demonstrate superior product knowledge to educate and assist your customer in selecting and purchasing items that meet their tastes, preferences and budget.
What you will do:
- Engage with customers to understand their needs and demonstrate knowledge of products to build sales and minimize returns
- Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
- Support customers who are using devices to shop and compare
- Assist customers in trying on various watch models, adjusting straps or bands to achieve a comfortable fit
- Participate in ongoing product knowledge training through both technology and vendor partners
- Use point of sale technology and applications to assist in selling and fulfilling of customer orders
- Participate in pre-selling and sales-driving events, including trunk shows
- Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping and Buy online, Pickup in Stores (BOPS)
- Ensure proper processing, presentation, organization, storing and replenishment of stock
- Adhere to asset protection programs and procedures to ensure audit compliance
Essential Physical Requirements:
- Maintaining a stationary position, walking and reaching with hands and arms
- Reaching, including above eye level, crouching, kneeling, stooping and color vision
- Frequent use of computers, handheld electronic equipment and cash registers
- Requires close vision, color vision and ability to adjust focus
- Lifting and moving items weighing up to 25 lbs.
Job Type: Full-time
Pay: $17.00 - $21.45 per hour
Expected hours: 28 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Ability to Relocate:
- Saugus, MA 01906: Relocate before starting work (Required)
Work Location: In person