Reporting to the Director, Field Technical Service, the Field Technical Service Representative is responsible to:
· Ensure customer satisfaction through building meaningful relationships with customers and mill personnel. This position is the conduit between sales, manufacturing, and our customers.
· Represent all of Twin Rivers' paper markets (publishing, label, packaging, and technical).
· Collect, analyze, and define field problems as well as help drive the internal and external resolution.
· Understand the paper making and finishing processes that enable effective description of issues to help solve customer concerns.
· Participate in new product and improvement trials at the end users in an effort to provide meaningful and timely feedback to the mills.
· Periodically visit warehouses and contracted converters to be sure they are representing Twin Rivers and our products in a professional manner.
· Generate reports to communicate and build a database of customer feedback and knowledge.
· Provide technical support to the paper mills ensuring that all applicable quality standards are adhered to.
· Awareness of GMP’s, HACCP Principles and Food Safety Standard.
Requirements:
· Bachelor’s Degree in a technical field or equivalent in experience.
· 10+ years’ experience in paper manufacturing and/or converting with a strong understanding of paper making.
· Ability to travel frequently (50% - 75%) to customers and mills. This could include air travel, driving and multiple nights on the road each week as well as international travel.
· Work within safety parameters in all our mills as well as any converters and customer’s facilities.
· Proficient computer skills in MS Office (Excel, Word, PowerPoint) plus analytical software (such as MiniTab, P1 Process Book, Proficy)
· Ability to learn Manufacturing Execution Software (such as ELIXIR/OptiVision)
· Self-starter with good organizational and planning skills.
· Good written presentation skills with the ability to communicate effectively throughout the Twin Rivers organization, customers, and suppliers.
· Must possess strong attention to detail and have good problem-solving abilities.
Job Type: Full-time
Pay: From $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
Experience:
- Paper Manufacturing: 3 years (Required)
Work Location: On the road