BASIC PURPOSE: Manage the Rooms Department operations to achieve customer
satisfactions, quality service and compliance with corporate/franchiser policies and
procedures while meeting/exceeding financial goals.
ESSENTIAL FUNCTIONS:
1. Implement company programs (GH/Franchiser) and manage the operations of the
Front Office (Front Desk, Housekeeping, Reservations, PBX, Bell Stand, Concierge,
Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure
an optimal level of quality service and hospitality are provided to the hotel
customers. (35%)
2. Prepare forecasts and reports and assist in the development, implement and
monitor the budget to maximize revenue and minimize expenses while ensuring
adequate supplies and staff are on hand to provide top quality customer service
(20%)
3. Resolve customer complaints, anticipate potential problems by reviewing and
monitoring complaints, operational issues, business flow and associates
performance to ensure high levels of customer satisfaction and quality (15%)
4. Manage the Human Resources in the department in order to attract, retain and
motivate the employees; hire, train, develop, empower, coach and counsel,
conduct performance and salary reviews, resolve problems, provide open
communication vehicles, discipline and terminate, as appropriate. (10%)
5. Liaise with the sales staff to discuss and implement sales strategies to continually
improve occupancy levels and revenues. (10%)
6. Monitor and maintain the Front Office systems and equipment to ensure their
optimum performance. (5%)
ZJ
GARNET HOTELS
JOB DESCRIPTION
JOB TITLE: Assistant General Manager/Hotel Manager/Operations Manager
REPORTS TO: General Manager
Non- Essential Functions:
1. Perform special projects and other responsibilities as assigned. Participate in
task forces and committees as requested.
2. Maintain good working relationships and open lines of communication with all
other departments.
3. Perform the Manger on Duty functions as assigned.
Job Type: Full-time
Pay: $54,362.00 - $57,559.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Morning shift
- Night shift
Weekly day range:
- Weekends as needed
- Weekends only
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Yardley, PA 19067 (Required)
Ability to Relocate:
- Yardley, PA 19067: Relocate before starting work (Required)
Work Location: In person