Voice Engineer Lead / Architect
GES is seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for all troubleshooting, repairing/replacing, configuring, monitoring and upgrading the unclassified voice architecture. This position is on-site and mission essential.
Hours
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Monday thru Friday Day Shift Hours: 7 AM to 3 PM
Location
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Scott Air Force Base, IL - Onsite
Clearance Level
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Secret clearance is required to be considered for the position.
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Must be a US Citizen and pass a background check.
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Maintain applicable security clearances at the level required by the client for the position.
Education
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Bachelor’s Degree (BA or BS)
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Must have an active DoD IAT Level II certification (Security+ CE), prior to start.
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Cisco Certified Network Professional Collaboration (CCNPC) or equivalent or higher certification
Technical Experience
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5+ years as a Cisco Voice Engineer
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SME on Cisco UCM, SBCs, Call Manager Express, voice gateways
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Expertise in modern and legacy voice protocols
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Manage multi-site dial plans and call routing
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Ability to understand network traffic flow in complex networks
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Network diagraming and documentation (Visio)
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Writes well formatted technical instructions
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VMWare Network Virtualization
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Routing/Switching
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Great interpersonal skills
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Ability to teach others on complex topics
Responsibilities
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Responsible for implementation and technical support of Cisco Unified Communications related technologies
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Assist Tier-II and Tier-III engineers with ticket escalation, acting as program voice subject matter expert (SME)
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Conducts technical assessments and develops solutions to complex problems
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Tests emerging technologies within the system’s integration lab (SIL) environment
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Uses vendor tooling to diagnose root causes of voice related issues
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Write technical documentation on voice systems and projects
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Acts autonomously by improving responsible systems and making progress toward program initiatives.
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Coordinates with external voice SMEs, provides guidance on network configuration and design constraints
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Upgrades to all supported VoIP / UC systems to meet cybersecurity requirements
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Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards
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Perform other Voice technology-related duties as assigned