Quantitative UX Research Lead Mandatory Skills/Experience • Proven experience in quantitative user experience research, with a strong portfolio of successful projects including survey design, competitive analysis, heuristic reviews,user interviews, field studies, usability testing, experimentation, A/B testing • Experience with analyzing and presenting behavioral data from Google Analytics as well as user testing data from UserTesting.com and A/B testing tools • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase. • Detail-oriented with a focus on data accuracy and analyzing results with statistically sound methodologies • Ability to translate complex data into actionable insights and concrete recommendations to improve the user experience. • Experience unbiased recruiting users that align with required demographic and behavioral profiles • Nurture a culture of exploring creative solutions that prioritize the best digital experience for New Yorkers that is informed by strategy, data, analytics and competitive research • Inspire City partners and colleagues to anchor their work in human-centered design,data-driven research methodologies and evidence-based solutioning • Have been the first quantitative researcher on a team or at an organization in the past. Desirable Skills/Experience The successful candidate should possess the following: • Bachelors degree in relevant field (e.g., Human-Computer Interaction, Psychology,Data Science, Statistics) • 10+ years of experience conducting quantitative user research through all product design phases • Strong analytical skills with ability to interpret and identify valid patterns and trends • Understanding of statistical principles to evaluate data • Expertise and use of methodologies that prevent research pitfalls: • Over generalizing results • Biased methodology or conclusions • Correlation does not imply causation • Not considering other related factors • Not understanding or validating data sources • Experience working in cross-disciplinary teams of product, engineer and data experts to deliver products and services that improve user's experience and organizational goals, on time • Expertise in driving user research from planning to conducting research with users with an extensive knowledge of research methodologies • Strong communication skills with the ability to articulate design concepts and strategies in plain language to partners and cross-functional team • Exemplifies diversity, equity and inclusion work in design practice and past projects