Blue Rose is seeking an NOC (Network Operations Center) Technician to support our work with a federal client in Ashburn, VA. This is On-Site and is open to U.S. Citizens.
Successful candidates will be required to complete a full background investigation.
In this role you will:
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Demonstrate comprehensive knowledge of key tasks on a large high visibility IT program
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Be responsible for using Enterprise Monitoring tools to identify and escalate data center infrastructure incidents through multiple communications mechanisms
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Work on high visibility or mission critical aspects of a given program and performs all functional duties independently.
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Provide 24x7x365 support, resource will provide a central point for identification, troubleshooting and escalation of incidents that arise in all environments
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Provide support on Incident bridge calls with emphasis on restoring service to users as quickly as possible, troubleshoot toward the resolution of incidents, and manage incidents to completion
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Compile incident time lines, support change in activities, and record incidents in to the ITSM platform BMC Remedy
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Create, update and maintain Standard Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database
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Conduct quarterly reviews of all documents
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Populate Knowledge Management Database with known troubleshooting procedures
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Monitor all applications and systems in production, development, and test environments at all Data Centers
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Coordinate, escalate, and/or resolve operational system/application/network events that have the potential of negatively impacting system and application availability to the user community
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Escalate incidents in accordance with established client escalation procedures
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Identify and respond to potential problems or trends before failure or degradation occurs
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Provide information on scenarios for monitoring, automation, and adjusted threshold levels to allow appropriate action to be taken before adverse impact occurs
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Develop and/or enhance processes to detect and prevent future incidents and allow for quicker diagnosis and resolution if further incidents occur
REQUIREMENTS:
Candidates must have:
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3 years of experience supporting incident, problem, and change management activities for a large government agency
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2 years of experience working on high visibility or mission critical aspects of a given program and performing all functional duties independently
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3 years of experience using the following or similar tools: Fault and Performance monitoring and reporting tools such as IBM Netcool Omnibus, AppDynamics, HP Operations Manager, Splunk
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3 years of experience using incident management tools such as ServiceNow, BMC Remedy
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3 years of operational experience within a large-scale, complex Manager of Manager (MoM) type monitoring environment
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3 years of experience with supporting one or more of the following Data Center technologies:
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Java App Servers, VMWare, Oracle, Unix/Linux, or IBM technologies like MQ, AIX, DB2/UDB
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Strong verbal communication skills
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Ability to work evenings and weekends as needed
Work Schedule:
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Initial training: ~2-4 weeks will be 1st shift Mon-Fri (0700 – 1530); locations split between Ashburn, Springfield, and remote
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Likely work schedule post training: 3rd shift Tues – Sat (2300 – 0730); Ashburn client site
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Shift and days will be confirmed prior to onboarding, but candidates must be willing to support 2nd (1500 – 2330) or 3rd (2300 – 0730) shift
Education:
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3+ years of experience and a B.S. degree. Bachelor of Science (BS) can be substituted with an additional 4 years of related experience.
Salary: $88,000 - $98,000